I purchased a notebook PC in 01/07 that came with a 1 year factory warranty. Close to the end of my factory (01/08) warranty, I was advised by an HP associate my options on purchasing a 1 yr or 2 yr extended warranty. I was told that the 1 year warranty did not include accidental coverage (water spills, dropping and breaking the notebook etc.) but the 2 year warranty did. So I chose to purchase the 2 year warranty which came to a total of $280.17. I used my warranty coverage once within the first year and HP had to send me a brand new notebook because of water damage to my old notebook. Several months later, but still within my 2 year warranty period, I was experiencing hard drive issues and needed a replacement hard disk. While speaking to HP to fix the issue, I was told that my 2 year extended warranty expired. The rep tried to explain to me that HP backdates their warranties to the very first day you purchased the product. In my case, I bought the notebook in January 2007, so when I bought the 2 year extended coverage, they felt the need to cover me for time during the factory warranty period, which is free. I was told that 2 years is really one year and since I used it to get my notebook replaced, I exhausted my warranty and they don't transfer coverage to replacement computers.

This is a scam in its purest form. There is no other definition for "extended" and this has to stop. HP is charging their customers extra money making them think that their getting two extra years when you're only getting 1 year for the price of 2 years. I have contacted the Attorney General in my state and if you experience this type of foul practice, I advise you do the same and hold HP accoutable for their malicious actions. If I were to fraud HP, they would sue me, so why should I stand around and allow it to happen to me. Thank you for reading and good luck.