I bought an HP Pavilion tx1218au Notebook PC on the first week of November 2007 from Mega Computers, Noida, India and started facing problems soon enough. It occasionally used to hang in the initial days. Later, it started hanging and getting re-started on its own a midst of my work. The problem kept on aggravating until one day when it finally crashed. I ran the recovery cd that I got with the package but in vain. I realized it was some hardware problem and gave it to the official HP repair center in Noida. i.e. Elite Business Machine Pvt. Ltd., D-43, 1st floor, Sector - 2, Noida. (Phone no. - 91-120-4320303). They diagnosed it and told me that it had a faulty mother board and that they are replacing it.

A week later I got my laptop back from the service center. But within the first week of recovery, all the problems re-occurred and that too severely.

1. The very second day, its touch-pad stopped working.
2. Next day, it started producing frequent hangs and system restarts.
3. Finally it crashed.
4. I ran the recovery disk again, but the system crashed again.

I again went to the same service station and elucidated the problem. Their engineer Mr. Amit Sharma and Ms. Shehnaaz, after 3 weeks of diagnosis, replaced the mother board again. When I asked them to explain me the problem, they simply refused!! However Mr. Sharma assured me that I won't face the problem again. But the very next morning, my laptop crashed again. I again had a talk with Mr. Sharma and Ms. Shehnaaz but they are not even aware of the issue. They don't exactly know about the problem. They want me to carry my laptop again to them. (My token no. as per their service records is 5896).

I'm highly dissatisfied with the product and the service center quality. My business work has taken a serious blow because of the in-efficient machine. Past two months brought completely traumatizing experiences for me only because of HP. And I may plan to make an appeal for the issue in the CONSUMER COURT.

I had high regards for HP and its products that's why I went for an HP Laptop in the first place but such a product quality has left me depressed me and harassed. Its a complete mental torture to oneself. In such a scenario, one is bound to loose the faith in company. I am really displeased and following the precedents, I would never go for an HP product again.

I want you to look into the matters and do the needful in order to restore the fading away faith of your loyal customers. Please provide me the better solution to get out of this conundrum. I would request you to replace it with a new laptop so that I can start enjoying my work without any crash. I believe that HP will take the issue on priority and will provide me the satisfying solution.