I returned my samsung digital camera, purchased in November 2009, to hi-fi corporation on the 20 March 2010. The item was deleting pictures automatically and scrolling through the menu automatically and not allowing me to select a function. It was unable to take pictures as well. Hi fi corp failed to stick to their promise of contacting me within 7 days to update on status of repair. I only heard of them after i called them on 3 occasions, to find out on the 23rd day, their policy 21 days for repair, that the item was ready for collection. Faults were repaired, however, the item came back even more problematic than when checked in initially. It was now unable to click to take pictures and the left and right scroll button was now no longer working. I am yet to wait another few days (as per Bennie, the managers request) before i actually get my camera back, i called samsung and mastertronics and have logged a complaint with argus action. Nice that they happily accept payment and push for sale of an item but are unable to stick to their policies and ensure customer satisfaction. I want a refund! Gawie has a pathetic attiude and should consider a peoples skills course!

I had an account at Hi Finance at Hi fi coperation, i bought a Defy Stove on credit and made few payments and the store and then I was advised at the store that i can make payments at Morkels as they were working together at that time. I then made the final payment at Morkels in Pinetown Durban and apparantely that was closing the account for me in 2006 or late 2005 . Early this year 2010 i threw away the slips as it was old news, i have never been contacted by the store all these years then this year in March I was contacted by the company called Mariveli something apparently they are sent by Hi Fi coperation to collect the monies for this account that I paid up and told them i payed the account and they told me it not. I then went to hi fi where i opened the account in springfied they told me there is nothing they can do i should speak to Morkels i told the lady that it is the store that told me i can make payments at Morkels . I then proceeded to Morkels and told me point blank they cant help with old slips every three years they desctroy the records as they made a manual receipt i thought it will be captured somehow, Everyone in the store told me they were all new.

I sent my TV in for repairs to Master Care as advised by Hi-fi Corp Fourways. After a three week battle to get an update on the status of the repair... A gentleman “John” from Master Care calls me to ask me for the serial number of my TV... I of course gave him the incorrect info as they should have had this recorded when they collected the TV. A few hours later they delivered a TV to my house that was scratched and broken... there are screws missing and the unit has not been reassembled correctly... I checked the serial number... It doesn’t match ... No one can tell me where my TV is... the wall mount bracket on the back of the TV doesn’t match the other half on my wall!

This is now my 3rd complaint and I will continue until this matter is sorted out!! You are very quick to respond to a complaint, very quick to call the client, but you are NOT AT ALL good at getting the job done!

I now tell you again, I want this sorted out or I want my R700 back. I paid for repairs that weren't done!!! Add a new Hi-Fi Corporation report

On Friday, 25092009, I purchased a 40' Samsung that was advertised with a Blue Ray DVD. There was no stock of the LG Blueray player and our number was taken by Moses who made a commitment that this could be collected on Monday 28092009. No call was received from Moses on either Monday nor Tuesday 29092009 and making numerous calls, I was told that he had either 'just stepped out' or 'is on lunch' and would call back. Eventually I spoke with him where he then stated that the stock had to come from the warehouse and would be in-store by Wednesday (3009), in the afternoon. I queried why no courtesy call had been made. Again the day has passed and again no courtesy call received.

My total transaction amounted to R13, 829.96, which I consider to have been a reasonable sale. However, the service received is not acceptable and my expectation now is that the whole transaction be reversed, I receive my money back and go and make my purchase at another supplier where service is still important.