I order an aplifier from HIFI Sound Connect on Sept, 10 2008, it is now the 30th and I have called them and acctually spoken to them at least twice a week! So today after no being able to reach them yesterday, i called them up again. THe first call was from my cell phone and I talked to a guy in shipper for about 30 seconds and asked him when my order would ship, he hung up and my phone calls would not go through (message said mail box was full", so i switch to my home phone (im a tricky one aren't I!) and called them back. Got a lady on the phone asked her aobut my order and she said it was "on back order from the Manufacture", So i asked for a refund and she offered me another product (one that would over power my speaker and blow them, they are not very knowledgeable of the products they sell!). I said no and ask for a refund and she hung up, Now the home phone wouldn't go through! (wahhooo!! Who to borrow a phone from???) So, i got a phone from a roommate and called them up, got aother lady, and asked her flat out for a refund, she offered me another product and i refused and she hung up, now all my phone options at the time a gone... So, I decided lets report them to the BBB and call my bank! I did so and went through that rigamrole and now its a waiting game, also sent them an email that did this! BTW the company does a terrible job at hiding its location with the use of a PO Box, Chris Rush the owner seems to own a phone number in an industrial shipping area heres the address and phone! 1270 N Robin St Nixa, MO 65714-8097 Phone: 4177241333, no answer there though :( but this is public knowledge on Whitepages.com so go ahead and call!