In essence, I noticed consistently slow speeds on the high-speed internet service I purchase from CenturyLink 12/21. The problem only occurs around 19 or 20:00 hrs pst. Tech support taught me how to check the speed and trace the route my service takes. I began collecting data and documented a pattern of what they call "bottle-necking" that occurred at a server out of my local region. After several contacts with well meaning service techs (who were very patient) it became apparent that the problem does indeed exist elsewhere and not locally. Still, I had to have a tech come to my house to verify this. He was there around 7 but the problem had not begun. He took my data and said that something would be done "soon" to correct what is probably an infrastructure problem. He said he would pass the concern to his boss and "up the ladder". He was very professional. Still I have to wonder: Now what? Is CenturyLink really going to take care of its customers? Is it time to bail?

I got high speed internet and cable modem from broadband offers. I read all the instructions carefully and mailed the rebate forms using certified mail. In around 2 weeks time, $40 modem rebate status showed up online.But the $39.95 broadbandoffers rebate did not show up. I immediately sent a mail asking for the tracking number of the missing rebate. I was mailed the tracking number that was not showing up online. I was also told that it would show up in few weeks.I waited for some time and again mailed that the second rebate did not show up online. I again got a reply that it would take some time. I waited for some more time and again mailed.Now, they say that the second rebate did not reach them and that I willl receive only the first rebate of $40.They also said that I cannot re-submit.I have their responses in my mail box.I also have photo copies of all that I have sent them plus the delivery receipt. After reading the reviews about lost checks, I doubt if they would really send me the rebate. They seem to be very cunning. They cheat the major percentage of people and give rebates to very few people just to defend that they are not a fraud.I sent a reply asking why they have given me the tracking number if the rebate is lost.Actually, 2 different people gave the same tracking number to me. If they do not respond positively, I will lodge a complaint in BBB.I will update whether the checks are received or not.