Higher One

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Category: Services

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United States

Higher One Reviews

outofworkmom October 19, 2009

Employment

BEWARE potential employees. Higher one boasts how open and friendly they are, and maybe they are in their main location, but they have been hiring remote csr agents. You are thrown into tons of training and information which is good, but they do little to support you in the beginning. You are told how good/bad you did and what to work on, but with no suggestions, or verbal conversations. THEY also mis-represent the entire details when hiring. I was asked if it was a permanent position which I was told yes, but then they let me go after their peak season. They offered to possibly call me again for the next peak...but really they should of been more clear in saying that it was a temp position for a certain amount of time and then there was shift bidding. I had NOOOOOOO Idea that the shift I was hired for may or may not be available after a certain amount of time, I thought that was only if you wanted to change your shift. SOO if you are trying to coordinate children and their schedules...the schedule you get hired at you may not be able to keep. You would need to be available from 8am to 8pm to be able to keep your job. Had they informed me that it was possibly a temp position, I would of kept my other job which was paying me more than Higher One. Now...no job at all. I had to purchase new phone, and headset, and purchase unlimited long distance service for this job. Good company, very strict...just be aware NOT to quit another job for this one, they count on temp employees...keeps the cost down.

Orlando April 3, 2009

For the past 6 - 8 wks I have not been able to access my account online

I am a non-traditional student at UWG. My school began using Higher One in the Spring of 2004. At first, it seemed very handy. Refunds have been made available well before the date expected each time. I figured that I would go ahead and order checks and streamline my finances with one account. That was a big mistake! For the past 6 - 8 wks I have not been able to access my account online. I contacted customer service on two different occassions and explained the problem that I was experiencing. I was promised that they would look into it and I never got any feedback. My husband gave me a check to cover all of our bills out of his account since he would be out of town. I mailed my deposit in (overnight) and I mailed my bills out as well. After a couple more weeks past, I was still unable to access my account online so I finally went to Auxilliary Services on campus to get some assistance. They contacted Higher One and we got my access all straightened out. I printed a statment immediately -and I was completely frustrated with what I found. My deposit was posted on November 22nd. Two checks came in that day and were paid, but they also charged me insufficient funds fee. Mind you I had more than enough money available to cover those checks. On top of this it wasn't until the next business day (23rd) that they returned my check and credited my account back for the check amount. The money was there but they charged me a fee and the next day returned the check and credited my account back...what's up with that? The day after my deposit was posted(23rd), most of the other checks came in and they did the same thing. They showed paying these checks, charged insuffienent funds; it wasn't until the following day that they returned the checks and credited my account back for the check amounts they did'nt pay. Again, my balance was more than sufficient to cover this! My husband checked the date that the funds were removed from his account, and that was on the 24th - the day they "returned" most of the checks I wrote to pay my bills. Not only did they treat my deposit as if it wasn't there on the 22nd, they continued to return checks after they had already received the funds from my husbands account!!! This has been a spiraling cycle since then. Now my account is in the negative. All together, as of yesterday, I have accrued 10 insuffiecent fund fees totalling $320! Not to mention the fees from the merchants that thier checks rejected. I contacted customer service and explained patiently the situation. They emailed my back and said they would credit my account back for only four of those. I called them back and explained that was not acceptable. They are stealing my money and taking christmas away from my family!!! What nerve!!