I have the feeling that Hilton Hotels, a brand that was once a paragon of quality and service, is on a slippery slope to nowhere.My complaint concerns the fact that I arrived at their Dublin Airport Ireland property the night before I was to come back to USA. I had booked and PREPAID my room. The hotel gave away my room! I spent hours trying to find alternative accomodation, a really strerssful and diagreeable way to prepare for a long transAtlantic trip.<br />
To cut a long story of inefficiency and discourtesy short, two months later, after numerous attempts to get some recompense, I am still struggling to get it into the thick skulls of these people at the Dublin Airport Hilton that if a customer arrives with a PREPAID reservation, you cannot just go and tell him that you've given away his room!<br />
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I have also found the Hilton USA complaints procedure utterly useless in this matter. Old Conrad Hilton would be spinning in his grave if he saw the current lousy customer care standards. And by the way-- I am a Platinum Hillton Honors member--the highest level! If they do that to me how will they treat the guy who just comes in off the street? <br />
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I might add that the Irish tourist authorities are useless too. You can search the internet for hours and you won't find any address or phone number for complaining about the lousy service such as I received, and which is not untypical in that country. Ireland is on the verege of financial disaster, yet they don't even bother to reply to visitors' complaints! With an attitude like that, they deserve all they're getting.