We stayed one night at the hotel and told that they would hold $50 per night as in "incidental fee" on my debit card. If we made no charges to the room the money would be released in 3 business days. Instead of holding $50, they held $100!!!
It has been 3 weeks now and Hilton still has a hold on my debit card for $100. Several calls to the manager to have my money released got me 3 responses (in this order): 1. the clerk told you it would be released in 3 business days but that was incorrect it is 5-7 business days. 2. we released the money the day you checked out so its not us holding it, its your bank holding the money." 3. Theres nothing that we can do, we already released it. Its your bank that is holding your money.
Of course the bank says it Hilton that is holding the money and that they cannot release it for 30 days without Hilton faxing them a Stayfolio, which so far Hilton has not done.
Very frustrating. Emails to corporate and back to the hotel manger only gets me more excuses of "its not us its your credit card company" and "we sent the Stayfolio, its your credit card company." NEVER staying with Hilton again. Money that you spend there only goes to Paris Hilton to finance her stupidity and idiotic lifestyle. All I want is my money back.