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Scott Nickerson
March 15, 2011
Made reservations on 2-26-2011, told there was a Romance package for your hotel, thats why we wanted to stay, it was our first anniversary. My husband tol the gentlemen at front desk not to charge his credit card and he would pay cash for it instead. The Romance package came with free continental breakfast, drinks for two at the bar free and a bottle a champain in the room . So you see this is why we were attracted to the deal in the first place . Come to find out there was no free breakfast, I was told I needed a gold card ! No champain with the room and we had to pay for our drink at the lounge too. The next morning we found a bill slide under the door. When we were leaving the gentlemen at the front desk said he didnt charge my husbands card, the manager Shay told him to make a note to he would not forget . We paid cash for the room when we left, then when we got home we found out the credit card had been charged for the room, later on that afternoon after 7pm we found out the card had been charged again. We didnt get the money back on the card for 4 days . Vary bad experience will never stay there again ! Scott Nickerson 1306 Upland Street, Midland Texas 79703 432-664-9622
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Ivie
June 3, 2009
Front desk manager cussing at me
They gave me $4 in quarters to do laundry on Sunday that I understood would be charged to my room and company card. Come Wednesday they lock me out of my room. When I interupted the front desk clerk from his private phone conversation he asked his manager what was going on. She said I owed them $4 in cash. I said charge it to my room and she said "no." I said "I'm gonna go ape here if I can't get into my room." She stated, "if you go ape shit I'll call the police." I said that I never used profanity and that I understood that it would be charged to my room. Luckily a fellow worker of mine came in and gave them $5. I believe this business and manager are unexceptable!
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