I am very unhappy having to write this letter. Our Room was simply not clean, smelled of smoke and canine, both the love seat at the end of the bed and the couch had stains and were covered with what appeared to be dog hair. Bath tub had rust stains and scratches. Air unit was dirty and full of dust, one of the units in the room had the entire vent cover missing. One of the electrical outlets was not properly installed and dangerously had wires exposed, lamp had a broken bulb with element exposed. We do have photos if you are interested. The Front desk staff was not hospitable, appeared irritated when addressed and was neither helpful or provided any assistance when the issues were discussed. Customer service was not their strong point. We Discussed issues with the room and was told there were no other room available, furthermore, no one ever came to the room nor were the issues ever resolved during our stay. We were never given an audience with the manager. Elevators were not clean and several had daily malfunctions. The Business center had one working computer with its very own set of issues. The courtesy vans were not reliable and seldom available. Fortunately, the property was close to the bus route and metro station. We have never experienced such issues with customer service or cleanliness at any other Hilton property and were very disappointed with the unsatisfactory stay.

I had accidentally made an on-line reservation for the Hilton Hotels. A couple of weeks before my stay I checked my confirmation and noticed the error. I contacted Hilton Honors (who I made the reservation through) and was told to contact the advanced reservation number. They indicated that could not change the reservation even though I had contacted both Hotel Managers involved in the two stays and they said if reservations would "open the reservation" they would gladly make the change.
Again I was refused. I spoke to managers of managers to no avail. I submitted a complaint to the Better Business Bureau who tried multiple time to get a response from Hilton and had no luck either. I have submitted a complaint to the Governor of California (home office of Hilton) regarding the situation.

I have now been billed over $ 800.00

Recently my 18 year old son who is now an active duty member of the U.S. Coast Guard was traveling across the country enroute to his new duty station. Late one evening he stopped at a Hampton Inn in Illinois after a long day of driving. When he attempted to checking in, he was turned away by the manager for being too young to register for a room. He showed them his military ID and orders and explained that he was traveling to his new unit, but he was still shown the door and had to find another hotel.

I have been attempting for several weeks to get the Hilton Corp to answer why they would turn away a young military member, but all they do is thank me for bringing the matter to their attention but will not discuss it. I do not understand their rules where young americans can volunteer to serve their country and go into harm's way, but can't be trusted or allowed to get a night's sleep. He wasn't even asking for reduced rates, just a room.

I hope that everyone will consider during their travels not using any of the hotels in the Hilton line;

Hilton

Conrad

Doubletree

Embassy Suites

Hampton Inn

Hilton Garden Inn

Homewood Suites

Until such a time as they change their anti-military guests policies we should all boycott their hotels. After all there are enough other worthy hotels out there to choose from. If you have any questions on this please feel free to contact me.

CMC Bruce Bradley

bruce.bradley AT uscg.mil

609-898-6923.

After choosing hilton hotels for the first time and booking a 3 night break on the internet for over the christmas period 2007 at hilton hotel gateshead newcastle upon tyne uk .
I was only able to stay for 1 night due to a bad case of flu i had to go home to scotland ,I paid for my one night as requested by hotel staff and was told no more monies was due by me.
Monies £300+in total from my account was held in transit for two weeks by hilton hotels for services not delivered, As a result i was not able to access monies from my account when i inquired at my bank they told me that it was hilton hotels was where the problem lay.
No appologies have been recived or reasons why this had happened has been forth coming from hilton hotels

I think this is very bad working practice