Dear HT,

I have handover the cheq. and mine application was submitted along with the nesscery documents in the month of April'10 last week, and payment of Rs. 199 was also debited from mine bank on 10th May 2010.

Details are as follows :

Amount : Rs. 199/-
Cheq. Nos. : 007737
Bank : HSBC

This all was done for taking the annual subscription of the HT ( Hindustan Times ) it was promised to me that from next month i.e May'2010 i will get the facility of the same.

It was so worse experiance with this national media agency HT, customer support team is realy so bad not like what HT claim

Today is 14th of July 2010 and the status is that i am still waiting the facility extended to me. ( Cheq. got cleaered in may and today almost mid of July 2010 )

Now look at the nos. of the follow ups i did form the HT customers care :

Customer care nos.

23626
24311
24868

Whenever i called i was promissied that it will be done with in 10-15 days. AT last i called them on 12th July 2010 for refunding the amount for which also they are not able to give me solution for it. Secondly i asked them for the any other persone whom i can take up the matter with the higer authority whcih they refused to do so.

Now i request the HT thru you to reslove mine case or else refund mine amount on priority.


Bets Regards

dear sir/madam,
i, dipen gala, resding in mumabi, was interested in subscribing ur newspaper so i conatcted ur mumbai office .the further datials r given below
form no 588063.
booking date 21/11/09,
cheque no-388354,
icici bank rs 199/-
Mr.ajay lokhande - person to take the cheque.
secondly the cheque has been cleared.
i would like to know the status n also know the reason for the dealy of my coupons at the earliest.
kindly take the pain to reply which is never done from ur side.
my contact no- 9819477770.

I have subscribed for HT in November, they are saying they have sent the coupon, i have not received yet. So after paying for one full yesr in advance for yearly coupon, i am paying the bill again to my newspaper vendor

I have applied for renewal of subscription for two years on 30.07.2008 & cheque was collected by your employee Name: Balgovind Thakur & Employee Code: T6X34. with Cheque No: 636407 of Canara Bank. Receipt No: 534362. Also I have receive the Verification Calls from your side for Several times which i have attended and provided all the details which was asked for & Last week I got the call from Hindustan times saying that we have dispatched the coupons which you will receive within few days time. Even day before yesterday i got a call for verification.

Today when I called up customer care they are saying that the cheque is rejected due to verification is pending because of no-response. Now i don't understand that how many times you verify the details & if your customer executives are not updating the details is it my problem. & even you don't believe your employee who is collecting the cheque. I have given my mobile no. & all the time i have got the call on my mobile so how can you say that verification is pending.

What about my next month's subscription as my vendor is not ready to give newspaper from next month onwards. I want justification for the same that how can you waste a whole month just for verification & harassing the customer.

It means that you are not interested in serving the customers.

Hi,

I talked to Ms.Tabassum today at 67764242 and got the same response that my coupon has been sent to my esidence address. Are you guys out of your mind or you don't understand my problem.

She gave me some other no-67047291 which was of central department and of no use to me. I again got a no of Mr. Pankaj for Andheri sales team-67349541 which again went ringing...


Can you reply on the status of it if at all you are meant for this service.

Kindly provide me the contact details of any person or department where I can complain against it or I have to go to consumer court or stuffs like that

Thanks and regards,

Sharad

Note: Forwarded message attached
-- Original Message --
From: "sharad golchha"
To:,
Subject: Fw :Fw :Re: Fw :Subscription coupons
Still waiting for the coupons.../

do u have any idea when i can receive that



Note: Forwarded message attached
-- Original Message --
From: "sharad golchha"
To: "bpokalina", "subscription", "feedback"
Subject: Fw :Re: Fw :Subscription coupons

Hi,

Thanks for the encouraging response after the chain of mails. I am absolutely happy now that I have been heard on the mail.

Courier return from Vichare Courier happennned a month back and was HT team sleeping after that? Do you have any answer for the delay caused (even after the repeated information about the alternate address through mails and calls) and for the irresponsiveness?


When can I expect my courier now?

Thanks and regards,

Sharad




Note: Forwarded message attached
-- Original Message --
From: subscription
To: "sharad golchha"
Subject: Re: Fw :Subscription coupons


Dear Reader,

Thank you for writing to us. Your coupon was return by Vichare courier. We will arrange to redispatch your coupon shortly.

Regards,

Junaid



-----"sharad golchha" <[email protected]> wrote: -----


To: "subscription" <[email protected]>
From: "sharad golchha" Date: 07/17/2008 07:42AM
Subject: Fw :Subscription coupons

Dear All,

I appreciate the efforts you guys put into your marketing to trap people int your net of false commitments.
I am yet to receive any clarification from HT regarding my subscriptioon, neither have I received my coupons. I don't know how your system works and how to get my money back.
I have updated my alternative addresses four times but haven't received any coupons.

Can you guys show some customer responsiveness by atleast reverting back to this mail and update if i am to receive the coupons or not.

Hope the issue is sorteed out soon.
Thanks and kind regards,

Sharad



Note: Forwarded message attached
-- Original Message --
From: "sharad golchha"
To:
Subject: Subscription coupons


----- Message from "sharad golchha"

To: <[email protected]>
Subject: Subscription coupons
Dear all,

This is with regards to my application no-100979 for an annual subscription of HT via chq no-512946 for Rs 195.
I have as yet not received the coupons which your selling executive MR.Sagar C.Remje, Code- k2x72 promise d to deliver by hand in 7 days of clearance of cheque.
I have my mailing address mentioned as:
I gave my alternate address as well by calling at 67764242 but haven't received the coupons as yet.
My address is:

Can you please make sure that either the courier guy gives me a call about my courier and time to receive the coupons or even better if the coupons are mailed to me at my alternate address.

Thanks and regards,

Sharad





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