After reading some of the post I feel kinda lucky, had no problems with them for 2 years, they cannot seem to fix a small but nagging issue w /the database which you would think would be a easy fix by professionals. My problem came during our busiest time of the year, data was just vanishing. I believed they had some corruption of data, said it was only my database that was affected, ( hard to believe.) Problem was finally resolved about week and a half later, I found out customer service is jammed, hard to get thru, it plain sucked. worst part of it, the rep said they would have to charge me for the time spent on fixing "my problem" he promptly got an earful from me, never seen a bill yet.

I am a soldier in the U.S. Army. I found out I was being deployed to Haiti in a moments notice and could not continue this website.

I spoke with a few people and let them know my dilemma at Hit Web Design and they said they would work on a refund for me. My site had not yet went live as the design part was being done.

The terms of service is so confusing and tricky that it is hard to understand. It leads you to believe you can get a refund if your site has not gone live that you would feel comfortable with trusting them incase of emergencies.

They said they would work on a refund for me and then sent me this e-mail after a week and a half:

"After a careful review of your account, we have determined that there is no refund available to you. This is in accordance with the Terms of Service (TOS) you accepted on the account as of 2009-12-28

If you have any questions please refer particularly to Section 32 of the Terms of Service that is located at http://www.hitwebdesign.com/tos.html. This paragraph will give you the reasoning into how the refund decision above was established.

**NOTE: Should you decide at any moment to reinstate your account please call or email me."

I was not even eligible for a 50% refund. I lost $500 for nothing. Most companies have policies for soldiers and humanitarian missions. so much for Hit Web Design's "Help Our Haiti Orphanage." They won't even support the troops helping in Haiti. Instead they say oh well it's not our problem your deploying. Were going to keep your money!

Recently we contracted to have this company design our website. If you are considering doing the same. run the other direction from this company. They are nothing but a bunch of people that can write code pretending to be designers. Their customer service is terrible. If you need any issue addressed, they will assign one person who in charge of appointing another person to designate anotehr person to try and fix the problem. I have been trying for 3 months to have professional logo added to my homepage.
The only thing they are good at is nickel and diming you to death. They sold me a full service package which we paid for. Now that we are trying to use the edit time we paid for, suddenly, it wasn't part of the package.
The project manager that worked on our site seems to either be heavily medicated or simply oblivious to how to interact with humans. I have sent multiple emails to his boss and never gotten any help.
You would be better off finding a high school student to do your website. They probably have more people skills and just as much computer knowledge.

My experience is similar to the others:

Charged for hosting months before the site was live

Insisted that, for a fee, their writer could create great text guaranteed to attract business; 3 months later, writer delivered atrocious and inappropriate text.

Then I generated my own extensive text, with notes added to the designer in a different color and font; the designer just pasted everything onto the website; didn't bother to read the text; put it live without asking me to review it first.

They keep changing the rules about how much "design" they'll do; now they don't even want to have the designer go through clipart to find the right graphics; they expect the client to wade through thousands of pictures; at least a dozen more hours on customer's part.

This company is horrible! They continue to over-promise and under-deliver (in some cases not deliver at all). They are only interested in collecting your money - once they do, you will experience hell just trying to get your website completed. They have an aggressive sales staff - it sounds like they operate a boiler room - a bunch of young, uneducated employees, that are great at "closing" you on their products/services but will completely ignore you once they collect your credit card.

It's been seven months and I still don't have a completed website!!!

Feel free to email me for more information about my experience. I'm a real person and will do everything that I can to ensure that nobody forks over their hard earned cash to this horrible company.

Email: [email protected]
Name: Rob

I can even tell you over the phone my experience to prove that I'm a real person!