HIT Web Design
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Category: Services
Contact Information
California, United States
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HIT Web Design Reviews
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ksajhgdkdgasdakg
January 20, 2010
WORST company I have ever worked with
This company is the absolute worst company I have ever worked with. They drop the ball on everything and unless you have time to babysit their every move, you will be left with a mess on your hands. They outsource their design to a network of free lancers and those who do work at corporate have no sense of client service or accountability. My project was 2 months late, they posted false information, forgot to launch the site the day it was supposed to be up, accidentally forgot to build the back end system, and gave me run-around answers like "We can't do that because we have to wait 2-3 days to process the request". When I asked MANY MANY times to speak to a manager I was given a written address, hung up on, and told the manager is "lost".
I never have problems with vendors - I really can't believe these guys are still in business. I am submitting a formal complaint to the powers that be and expect a full refund.
DO NOT do business with these guys. There are MANY smaller companies who offer the EXACT same service at the same cost and they have a great reputation. Send me an email and I will give you their info: [email protected] |
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Biz Girl
January 15, 2010
Unethical
This company is a sham. I am a small business and I was looking for an affordable website design company. For $900, I was told I could have a nice website with a ton of support. Needless to say, they committed that the process would take less than two months. One year later, the website is not done. You cannot reach ANYONE at this company. Their customer service lines are always jammed and then they send you into a mailbox where no phone calls are returned. I am shocked that someone from the authorities hasn't stepped in and shut this company down. I have read hundreds and hundreds of complaints about this company and they even have over 500 complaints logged in the better business bureau. I am looking for others who have had similar situations. I would like to research whether a class action lawsuit against this company is feasible.
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HIT Web Design Sux
January 14, 2010
Terrible at everything
Where to start? Let's just say the salesperson is much better then the cr@p that you get for the money. Since they are so cheap I guess you get what you pay for. I had a simple website adn was given all the promises in the world from the salesperson. What I didn't know was that after you pay them they are not that great about calling or emailing you with any update. I sent a email, waited 2 days for a response, called the rep, and he then sent a email saying he would call me later that day. 4 days later I call after having not gotten a email or call with any update. I spoke with someone and they said that they would assign me someone new. Well after talking with him he pulled the same stunt about not getting back to me for 3 days. I finally had enough and cancelled my order with them. They pointed me to the terms of service I "agreed" to but not in writing and offered 25% of my money back. I negotiated 50% back and got them to bend over for it which was tough. Now I just got my check in and it's like 36% of my deposit. Now I am calling them on hold while writing this trying to resolve this. I canceled on 11/25 and here we are two months later and still dealing with them. If you are looking for cheap web design, very cheap/no customer service, then you have the right company. If you want decent service then I would call someone else.
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rbn408
December 3, 2009
Overpromising/UNDERDELEVIRING
I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! I have nothing but negative things to say about this company. They overpromise you at the beginning and under-deliver once they receive your money. I experienced extraordinary delays for basic requests - sometimes it would take 3-4 weeks of non-stop calling, emailing, leaving voice mail messages before I could reach my account manager, Steve Peterson. When I tried to make requests thru the customer service reps, I was always told that my account manager was the only person that could take care of my requests.
Bottom line - go with another company. I think HIT Web Design spends a lot of money on google advertisements (they usually show up at the top of the results page) but they do a horrible job of performing. If you don't believe me, do a simple internet search of their company (HIT Web Design or Heritage Web Design) and you'll find hundreds of complaints. This is something that I should have done before I hired them but failed to do so - I'm not working with my credit card company to try and get a refund.
GO WITH ANOTHER COMPANY!!! I'd be glad to share my experiences in greater detail - just shoot me an email ( [email protected]). |
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celisa24
December 3, 2009
Ripped off and lied to
This company has jerked me around for months! It started with the guy who called me to give me a quote on a website. He told me that they did custom websites and that i i went with go Daddy which was my provider at that time, that i would get a template design. Not true. and Hit did a template design for me. there is no custome. Also told that they would put the entire site together. They had no clue and sent me crap. I had to come up with the design of my site. they also said all i would have to do is do an interview phone call and they would write everything up for me. When the designer finally called me he said it would be $100 a page more!! i was told i would have my site up within 3o days, it was over 2 months. when i went to customer service to try to get my money back so i could go to a different company they told me they would not refund a cent! I could not afford to start all over so i was stuck. since they were taking so long to put the site together I asked if i could do the updatesmy self. i was told yes...so i approved my site incomplete, knowing i could make the changes i needed. Wrong again, they wanted to chrarge me again for updates! I was locked out of certain area of my website and could not get it changed without them charging again! so stuck again, i paid to have updates done. 2 months later i still have not gotten the changes i wanted done. I have written to the CEO and have written many complaints and still have not even heard an apology. STEER CLEAR OF THIS COMPANY!!! don't get stuck like i did!
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sickofhit
November 20, 2009
MONIES PAID FOR WORK NEVER DONE
Heritage Web Solutions
Posted: 2009-11-19 by RICHARD KENDER
MONIES PAID FOR WORK NEVER DONE
Complaint Rating: 0 % with 0 votes
Company information:
HERITAGE WEB SOLUTIONS
Provo, Utah
United States
Phone: 18016551600
heritagewebsolutions.com
I hired heritage to build a web site for me. I paid them up front for building the web site and 1 year of hosting. I had to make monthly payments for them to build web site. I then pre-paid for them to upload 5000 items to the site. I also pre-paid them for a flash package to be uploaded. I also pre-paid for the shipping companies to be downloaded onto the site. I then had stroke and was hospitalized. According to the contract they were suppose to renew the domain name with net firms. They did not renew the domain name and netfirm pulled their stuff taking my site off the internet. Heritage never down loaded the 5000 items because of my stroke they never got the item list, nor did they down load the shipping info or flash package because there was no site for them to do this also due to the site not being renewed by them, yet they still continued to withdrawl from my checking account the monthly hosting fee's for several monthsabout 8 months. I have been in contact with them about a refund and they keep hiding behind a contract that they say they owe me nothing. However they violated their own contract when they issued a refund to me and said here keep your mouth shut.
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Chalkboardbandit
November 20, 2009
Censorship/Held-up Store dev/opening
Paid for store developement, paid in full, being held up due to censoring by designer. Robbers @ store: store design is "Held-up" to date and art is as well. From the beginning, they have known the images in question:they viewed, handled and manipulated images months ago, only now, they are keeping me from opening up my store and not communicating with the customer. How long are the people of America going to let these freaks solicite service, take money for service, then in the end screw & avoid responsibilities to the consumer?Aparently, consumer protection of Utah is in their pocket. We will see what FCC is willing to do. The complaints have been going on for years. Maybe the Powers that be should be responcible since they continue to let them practice stealing from unaware consummers. No matter what excuse they make, hit or governing entities, are guilty, like it or not.This kind of crap is exactly why I draw satire.Chalkboardbandit
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hit-web-design-screws-you
November 20, 2009
ex-employee Hit Web Design Response
I am an ex-employee of the company and thus know how they operate and definately don't operate my business in the way they do..
The design they gave you, was probably done in about 15-20 minutes very simple design... then of course they're using frames on some of the pages which isnt very SEO compliant as robots (search engine spiders) don't read frames code. So good luck on the search engines I see that you currently have a page rank of 0 with google which means they see your website as a good for nothing website, or a website that is unimportant... and they force you to have a link to their website but they can't even recriprocate that with a link to yours on their portfolio? Yeah you're listed on google but only if someone searches specifically for your domain which isnt how people are going to find you.
Every page is in .html format, and so have you used their online 'wysiwyg' editor yet? Try it, I cant count the times that I had to manually go into a clients website for the good guys in Technical Support and remove unwanted characters because of the online editor when I Was working with the company.
HWSINET says that they are ranked #1 of utah's hosting companies and recently ranked #3 by inc, 500. Its 2008 Heritage! you were ranked #3 by INC, 500 FEBRUARY 20TH 2007! Thats over a year..
2006 Revenue $8.2 million of illgotten funds...
#1 of utahs hosting companies? then how come as of 06-01-2008 Goleman Networks, Inc. (not my company which does do hosting btw) is number one? I thought that was your spot?
I never understand why people use Heritage as their website provider instead of a different company, such as my own, that goes over the top for their clients. There are PLENTY of other companies out there that are aimed at giving you a very expensive website that still looks GREAT on your pocket book.
Take my company for example, as i can speak on behalf of my company.
We get a new client, whether or not we're hosting them or going to be hosting them. We do the design, with a minimum of 2 designs for them to choose from or have tweaked in any way they want. Once we have an approved design, it goes to our specialized programming team. which they dont mess with HTML as a base for websites -- they use a dynamic language and create a database driven website for our clients. COMPLETE WITH A CUSTOM ADMINISTRATION PANEL. this means no frills, or glamour, only the things you need to effectively run your website.
So whats the difference? The people employed with Heritage Web Solutions think of it as a job something they have to do day in and day out to get by making 10 bucks an hour. Only people getting rich when involved with Heritage Web Solutions, is the 3 owners which are all brothers...
My company, we do it not to get 'rich' but to help the consumer get a REAL website for cheaper... So you do the math..
a basic website from heritage in HTML: $800.00
a basic website from heritage in PHP/MYSQL (dynamic language with database): $5000.00
an extravagent website from my company in HTML: we wont do it
an extravagent website from my company in PHP/MYSQL: $750.00
See the difference in pricing there? You can find deals like that all over the place not just my company other companies do the same thing. I mean hell you could go on a freelance site and hire someone from india to do a site better than what HWSINET can do.
So you still happy with the price you paid with the quality of work you got? All the headaches you have over yourr website, probably the lack of TARGETED hits to your website.
In my oppinion, Heritage needs to seriously rethink being in business any longer. Perhaps they should take that building of theres and turn it back into a bowling alley -- They'll have less complaints, 'cause no one complains their bowling shoes are the wrong color.
signed, an ex-employee with a birds eye view of operations within heritage.
As Reported by Justin B on ripoffreport.com
________________
Ryan and Dave Your comments?
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hit-web-design-screws-you
November 20, 2009
Heritage Web Solutions, Crooks and they know it (they even admit it) Provo Utah
Heritage Web Solutions, Crooks and they know it (they even admit it) Provo Utah
Heritage Web Solutions... I am amazed at the fact that every one of these reports I read are exactly right on to what has happend to me.
It started with salesperson that had alot of energy and was very knowledgeable, it all sounded good.
It took all of one phone to realize that I made a mistake.
They promised it would be so easy and my "account manager" would help me through any problem I had. What a joke!!! After waiting for minimum of 15 minutes for technical support and sometimes up 40 minutes I realized that this company had no interest in helping me what-so-ever. No hope with the account manager, she would take at least three days and sometimes up to 7-10 days to call back.
HERES WHERE IT GETS GOOD
After realizing that this wasn't what I wanted, I FINALLY got in touch with my account manager and canceled my account. I then found out in section 55 of page 3 in the second chapter of the third article on page 156 of the terms of service agreement, it stated that they would keep 50% of the 800.00. Yep it would cost 400.00 to cancel. No full disclosure there!!!
Speaking with Josh Wahl (the accounting supervisor I guess) they maintained that they would stand by this bullsh** terms of service agreement even though they HAVE NOT PROVIDED ANY SERVICE TO ME. No compromise, just contact the Better Buisness Bureau!!
Even after clearly stating that I was unhappy and felt like I was being screwed the only thing I could get is "Heritage Web Solutions stands by it's terms of service".
Just as a side note... This must happen alot as in my conversation with Josh Wahl everything was scripted, he knew exactly what to say to everything I would say and would repeat the same thing over and over like a robot. These guys are crooked and they know it to the effect that they have created a script for a countermeasure. Mr Wahl also stated that he was in court "just last week" for a lawsuit filed be a shafted customer.
Heritage Web Solutions does not have your interest in mind and will take advantage of you and your money at any chance they can
Shafted Customer
new iberia, Louisiana
U.S.A.
as Reported on ripoffreport.com
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B Daniel
November 5, 2009
Paid services not provided/charged credit card without authorization
This company should not be in business. It overcharges, under delivers, and does not honor its contractual services. The development of my website was slow and tedius with very little assistance on their part. It took forever to get someone to assist me. Then, when it was time for renewal, they automatically charged my credit card without my authorization. When I protested this charge, they suspended my account and took my website off line immediately. This was done during the year's hosting I had bought and paid for. When I called to resolve this matter, I was told there is nothing they could do for me. I asked to speak with their CEO and was told they could not transfer my call. They said I would need to send him an e-mail.
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