I was sold a "custom website", instead I got a "template" that looked nothing like I asked. I even submitted photos and example websites so they could get the design exactly how I wanted it... Yes, I gave them a picture to follow!!! How hard is that??? Instead they gave me a crappy template that looked like my 2 month old daughter created using my iphone!

DO NOT USE HIT WEB DESIGN, OR WHATEVER COMPANY THEY SAY THEY ARE... I REPEAT, DO NOT YOU HIT WEB DESIGN!!

I now asked for my money back, $220, and they claimed they worked so much on it that now they will only refund $55. Wow! I guess selecting the template on putting my name on it was a struggle! So $165 for 30 seconds of work?? and crappy work at that? My manager over seeing the project was named Kaden... what a joke.

Won't bore you with more of the same. Fraudulent offering of services to build you a "custom" web site. Their entire product is built on FREE software that anyone can use like squirrelmail and zen cart. There is no custom design. What they put together takes someone about 20 minutes. They can not deliver a custom design and certainly not an ecommerce web site! After 5 months I was forced to realize that they are a fraud and can not deliver the web site that they promised, and I have wasted a lot of valuable time. I found the people at American Express most helpful in the dispute. If you have been ripped off too, do two things. Contact your credit company and dispute the payments and send a full set of documentation to both the CC company and the Utah Attorney General.
Mark Shurtleff - Office of the Attorney General
PO Box 142320 SLC UT 84114-2320

All I can say is Hit Web design is a NIGHTMARE! Very true that once they have your CC on file you are NOTHING! They dont answer the phone after being on hold 45 minutes plus. When you finally get down to the "1st caller in line" you get pushed to a Voice Mail System that is FULL. They charge you for services they do not provide. DO NOT USE THIS COMPANY!! I am actually submitting every bit of correspondence receipts and "promises" to my attorney and intend to sue them for selling me a bill of goods. I am also reporting this business as a scam. I dont care how much comes out of my pocket to do so either! TURN AWAY FROM THIS "COMPANY!"

As a start-up internet business, the first thing I needed was a web site. I found HIT web design and called in June of 2010. I spoke to a knowledgeable saleman and agreed on $3, 200 for the project.
I jumped through all the hoops, changed my hosting to them, filled in the online questionaire with detailed information. Gave them everything they asked for.
They told me that the project would be completed in phases, and that the modules they would use would make for quick work.
I sent half, $1, 600 to start. As soon as they had the money, I service vanished. It's Feb. 1, 2011 and all I have is a marker page up on rockabillyhub.com. the Project has shifted from person to person. I have explained the vision for the site to at least a dozen different people there. The last communication from them was from an out-source guy in Australia two weeks ago. He won't call or answer emails either. I went to the BBB online site and found hundreds of complaints too. I have emailed the owner, at [email protected], but fear the worst. My money is gone. I can start over and/or sue. DO NOT DO BUSINESS with HIT!

I wrote this to a Supervisor of Hit Web Design on January 21, 2011 and I still did not get his response and it is January 27th!!! I don't know what to do? Does anyone have any suggestions for I want to be reimbursed!

Hello Joe,

The reason I am contacting you today for I have an urgent request. I have made a Contract with your company to Design me a Website and I was told that it would take 3 to 10 days maximum to complete. I paid for the start of my Website on Jan. 6th and it is now already the 21st. Although it took up to a week to get my logo, I really like it. I have contacted Kaden on several occasions re my Website. Five days ago a Draft copy of my Website was sent to me, which threw me for a loop. It's like there wasn't any thought put into it and even the wording was incorrect. I was told that the purpose of a questionnaire is to give them something to work with, which was obviously not. Afterwards, I had sent Kaden an example of a Website I wanted and some new pictures and colour ideas to work with. Since then, I have sent several emails to Kaden and he reassured me that my Website would soon be done. 4 days have passed since then and I haven't heard anything more back. Please tell me what is happening for I need my Website so I can start downloading data. I have people waiting on me. I'm even planning on having Future Ranking to Market for me once it is totally ready.

When someone sends someone an email and/or voicemail, there should only be a one day turnaround maximum, especially when there is money at stake.

Please tell me the status of my Website ASAP. I trust that you are the reputable company you say you are.

Thank you,
Aline