I fell for it. I should have researched better. $1500.00. They tell you you are going to get a great site. The first salesman is great. Then once the get your credit card info its like a free for all. I could not ever get through to anyone. They would charge my card without telling me. Then they blamed it on me because I asked for some extra time (3 days) to get them the layout they wanted. Now they are telling my I need to pay for another 500 dollars to even have a chance at my site. I do not even know what to do, How do I explain to my husband I just got scammed for 1500 dollars and have nothing to show. If anyone knows how I can break the contract and get my money back please let me know. Sadly I do not know if I even have any options. You can contact me at [email protected]

I was convinced by their salespeople that they would have a site for me in 2-3 weeks and I got scammed. 2-3 weeks later they took my money and they had no site available for me. They said they were backed up and gave me the run around for about 4 more weeks then I finally cancelled and asked for a refund. They said please allow 2-3 business days for us to finalize the refund and then put it into process to be refunded back to you. It's been weeks and no refund! Do not do business with these people, they are not legit and they will tell you anything to get your cc information!

Wow - where do I start. I think rather than go on and on I will simply say that this is without a doubt, the worst company I have ever had the displeasure of dealing with. Absolute morons and they sure do not beleive in customer service. RUN from these guys.

HIT web design, formerly Heritage Web Solutions, looked like a competent, economical company to build my website, but it took a very long time, was very glitchy for months, and their corporate structure and phone tree made it difficult to make changes, get my site completed, etc. because I could never talk to just one individual, but had to address each issue to the right department. Their reasonable price soon ballooned to something unreasonable as features that should have been a part of my website from the beginning were parceled out one at at at time at an exorbitant rate. Their ad says you will get something more than the "basic template" but that's all I got. It was an unimaginative web site that used a font that was too small and pictures that were too small to get across the impact of my product. I was already deep into payments with them and it was too late to turn back, but I finally had enough when they informed me that I needed to renew my hosting fees for over 300.00 for a year and that's a ridiculous price, five times what I am paying now. When I complained, their rep said the price included one on one attention and problem shooting, but I have not had problems with my other host for the last eight years. I knew then that I was being ripped off by a dishonest company. When I sent HIT's work to the next company I used to build my site, the new company informed me that HIT had NOT included any .html text in my website, as they had promised, in order to show up in a Google search. When I ended my relationship with HIT, they would not let me have my domain name, but sent me to someplace called eNOM where I would have to post it and bid on it, essentially buying it back from HIT. I elected not to do that and came up with a different domain name instead. DO NOT USE THIS COMPANY who are skillful at bait and switch and whose product is bland and white bread.

I paid for my website 13 months ago. Since that time, I’ve had little help to get a functioning website. Prior to me signing an agreement with Hit Web Design, I had a functioning website doing fairly well. I wanted more functionality so I thought I’d go through a redesign. I wasn’t ok with the sale person selling me the services over the phone so I requested a meeting. In the meeting I sat down with the sales person and pulled up my current site and explained that I wanted all of the functionality that my current site had but additional functionality as well. We discussed everything page by page. Then later that day, I received a proposal via email for the site. Only it was very generic. It listed just the number of pages and the different features. It didn’t go into detail page by page like we had done in the meeting. I sent a follow up email asking for confirmation that I would have all of the functionality of my current site along with the additional features. Since then, I’ve been told over and over again that I didn’t purchase the functions and they can’t help me. This was a bait and switch. First of all, before having any website designed, understand function terms for instance, roll over navigation and expandable navigation. I had both of the functions on my previous site but I didn't know what they were called. I left it up to the sales guy to include in the quote all of my functionality. It didn't happen.

In addition, they can’t get anything right. I’ve sent well over 100 emails and made numerous telephone calls but no one can seem to help me. No one is doing a thing on my site and in the mean time I’m losing so many sales.

Save yourself hours of time and the frustration of dealing with a highly unprofessional company and don’t use Hit Web Design aka Heritage Web Solutions. You're throwing your money away if you do. Consider yourself warned!