This company has "no shame". Our company depends on our website for our children book purchases. HIT is a monster company that is truly despicable in their company practices--unethical in following through on customer complaints. They are also nickle and diming us to death. Our website was wonderful but now it is in shambles because it isn't working properly. We want in on the class action lawsuit against them. Their faulty software gave our website updating issues and their technicians screwed up the change back. Don't ever give them your credit card information. What a sham!
Ron and Nancy Rewalt

This company is the worst ever.
No one gives you any answers to your question.
They just pass you from person to person with nothing ever getting fixed.
They just put you on hold forever.
After 1 full year of working to get the web site up there are several issuse. When I call to get it fixed they just play the pass around gam.
I personally have invsted over 100 hours into the development of the web site that I apied over $1, 200.00 for.
They do nothing, just plug in YOUR information and call it a design.
Works customer service I have ever had from any company ever...
DO NOT USE HIT WEB DESIGN

These robbers promised the moon when they pitched the website but after paying $300 dollars they did absolutely nothing, . I called and wanted to cancel. Holly Stickney senior customer service agent and rip off artist assured me the website would get started, and a website designer would contact me.

A designer did who sloppily photo shopped a picture and put a mess called a website together. Then there was nothing for a week until I called again and threaten to cancel. Andrew in the customer service department advised me none of my money was to be returned. I did have a account manager named Kaden Jensen who was totally useless but he did get a programmer to call me.

Their programmer called regarding RSS feeds I requested to be on the website. He was a nice guy but there was no direction. I was also trying to get a hold of the website designer with ideas to clean up the website. I emailed and called; never a response.

At this point in time I decided no more cash was going to this fraud machine. I called Holly - the person who was suppose to be watching my account didn't even know what was going on. She again reiterated monies were no available for refund. I was so tired of calling these cretins and waiting for 15 to 20 minutes to get a live body I just wanted out.

It seems like I'm not the only one that has had an issue with this company and they need to be shut down.

HIT Web Design is the most unprofessional company that I have ever had the misfortune to deal with. Their customer service is a joke - they take WEEKS to complete ANY simple task and that's if you're fortunate enough to have them complete the task at all! They've charged my credit card for fees that I never authorized and offered no explanation for same. They never return phone calls or e-mails. I would HIGHLY recommend against using this company.

BUYER BEWARE, DO NOT RISK YOUR BUSINESS WITH Hit Web Design!!

I was actually referred to Hit Web from an acquaintance, so I did not do any research on the company, boy was that a huge mistake. Things started good, and then quickly turned bad.

They said my site would take 4 weeks to complete, and we struck a deal on price ` $1300.00.

At 9 weeks, I was informed they could not meet my needs unless I paid them an additional $4200.00 more for additional programming.

Throughout the process it was impossible to even talk live with anyone who was supposabley doing development work on my site.

I decided to terminate my agreement and asked for my money back. Took me 4 weeks to get them to approve a partial refund of $360.00.

Now 13 weeks later and me calling accounting every week for the last 7 Andrew G says I do no get a refund

Later when I went to terminate they produced a very long TOC that basically says they do not have to deliver anything and they can terminate at any time without notice or a refund.

If you want your domain name they require you pay 12 months worth of hosting ($360) even though they are not hosting anything.

The only work completed in the 9 weeks was a 4 very crude and simple landing pages, because of that they refused to give me a refund.

TOC produced after asking for refund stated; A 100% cancellation fee will be retained by HIT and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by HIT. No Refund will be issued on any website cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.