Ordered web design from them. It took FOREVER (months!) to get the design done. Then the REAL nightmare started, when we needed Tech Support. Repeated emails to Tech Support went unanswered. If you phone, you are put on hold for typically 30 minutes or more before getting "mysteriously" disconnected! Once when we managed to talk to someone they admitted they have one person (!!!) who reads the emails to Tech Support (and they could not explain why there were not answered); then they transferred us to Tech Support, and what do you think, the call was disconnected again!!! Oh, and you can never get to talk to a supervisor, since they are always "away from their desk" and they refuse to give you their phone extension.

Whatever you do, do NOT do business with these crooks!

They are thieves. Talk good and give nothing. Making millions. I hope they go to hell. Cost me about 2000 dollars. Jake Payne Laurens SC

I purchased website development services from Hit Web Design in Dec 2009 and paid in full $300. In Jan 2010 after taking with one of their "account reps" I decided to cancel the serivce because of the requirement that you must host with them for one year. this was not disclosed previously. Well I was told that a refund will take 6 - 8 weeks (why???) and it isw now May 2010 and I am still waiting for my refund.

What is the issue with this company? Why does it take 3 months or more to refund $300???

I purchased web site hosting and design from HIT in August of 2009 and then was foolish enough to also purchase some "add-ons" from them as well. It has been the most disappointing and frustrating experience of my life. I would never recommend this company to anyone. They are impossible to do business with and certainly have no concern for customer satisfaction. Stay away from them at all costs.
That being said, I do have a “functioning” web site, but getting it done was horrible, and there are still issues that have not been resolved. My designer did a good job of taking what I gave her and giving me a very nice looking web site, but some of the things that need to be fixed couldn't be "tested" before the web site was live or needed to be done after other pieces were put in place. Unfortunately, once it's live everything costs more and more and more money to "fix" even if the problem is related to poor workmanship on their part or things that are truly “broken” when tested after the site is live. They make you submit (and pay for) an update to get anything at all done, and then when the fixes you paid for don't get done right, you have to pay more and more and more to try to get them to fix their fixes, and on and on and on.
They don’t communicate with each other internally. When they say there is a “team” working on your web site, what they really mean is that there are several VERY independently working individuals working on your website. They definitely work in silos (and that’s true when it comes to customer service as well – I have heard “you’ll have to contact ……” so many times my head is spinning). Things that should have been addressed as additional pieces were put in place were never done because they didn’t communicate internally and they didn’t contact me to get input, so they don’t build on existing framework. They just slap it in and send you and e-mail (if you’re lucky).
They apparently take no “pride” in the work they do either, because they don’t test internally or review the results of their work before they call it complete. And they are either very slow to respond, or they don’t respond at all (even the CEO, to whom I have been referred since no one else can, or will help me at this point, has not responded to my requests).
The add-ons I purchased don't work correctly either, and they have done nothing but pass me around from one person or group to another rather than address the issues and get them fixed. I've talked to numerous people over a long period of time and am still working to try to get things fixed and get my money back for what doesn't work. I’m up to the CEO level now, and he or she did not respond to my initial request for assistance. I have my doubts as to whether I will get a response to a second request.

Customer technical service staff does not respond to calls, e-mails 0r return calls or e-mails concerning website problems. Your call is answered by machine and it is transferred to the desired department where you get a message that a technician will be with you shortly and you wait and about 30 minutes later you are asked to leave a message and they will call back . You rarely ever receive a return call.

If you get through it is usually after their regular business hours (you called their 24/7 service) They are unable to provide and site problems, so you are told to contact them during regular business hours and the whole cycle starts over. The complaint is just another fail to deliver on their advertised services.