New Purchased AC not functioning and company not attending the complaint
I WANTED THIS COMMUNICATION MUST REACH TO THE CHAIRMAN / CEO TO KNOW THE
EXACT WORKING AND DEALING AFTER SALE OF THE PRODUCTS BUT COULD NOT DO BEAUSE OF NON PRODUCTION OF ACTUAL CONTACT NO> / MAIL ADDRESS BY CALL CENTRE

Dear Sir,

I would like to bring to your kind notice that I purchased a HITACHI 1.5Ton Split AC Model No. RAC518ERD on 8th May 2011 from M/s R.K. Vision, Khanna Market, Lodhi Colony, New Delhi (India). When the persons came for installation they found that right side of the swing function part was not working, despite my request to call the company they did not bother, after 3 days some executive came to demonstrate and told us thatsome engineer will come and see the problem. He had noted the
non-functioning remarks on his sheet. After waiting and waiting no body turned up to correct the problem. On 17.5.2011 I again made a call for lodging a complaint and they had given me complaint no. 11050801888 dt. 17.5.2011. Again and again I contacted on telephone no.. 35324848 who told
me that some person would visit tomorrow. When I told them that I would complaint to higher authorities they rudely replied OK.

On 25.5.2011 some person from Hitachi named Lalit Kumar came to attend the complaint and after inspection he told that some part is not working and I shall come to correct the complaint. Despite repeated request / calls still (29.5.2011 9.30 p.m. ) no body turned up. Really I am thinking that I am cheated as no after sales service is provided by Hitachi.

I am bringing this to your kind notice through complaint board to know about the after sale service provided by your company. Please arrange to advise your marketing staff to immediately change the defective AC and avoid to defame the reputation of the products manufactured by HITACHI.Hope an immediate action at your end

Sincerely yours,
S R K HUSAIN
30.5.2011