HITACHI AC

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Category: Electronics

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India

HITACHI AC Reviews

R SATISH April 10, 2010

Installation of AC

I purchased Hitachi AC thinking the product is good. I experienced very bad customer service. I purchased it on 4th April in Rathna Fan house in Chennai and the ac got delivered to my on 6th April 2010.
Till date (10th april 2010), the AC have not yet installed. I called immediately to the number given by the dealer for the installation, they informed it will be installed the next day on 7th. However, they haven't turned back. I called again and again the next day, the number was swtiched off and the other number was always busy. Once I got the line and shouted at them to install, they called after 5 mins and informed it will be done by next day 10th April and again it was a lie from them . I contacted Dealer to get the number, found the hitachi customer support haven't booked my order to install the AC. This is the worst service I ever experienced from a MNC company that too. Almost I have called all the known numbers in Hitachi and nothing has worked out. Please let me know how should I proceed with this. How can I file a consumer Complaint on this.

Regards
Satish R

Sunny Bansal July 25, 2009

Poor Product with worst service

Problems with my AC unit from the date of installation are as follows:-
o Very Less Cooling.
o Poor Airflow.
o Takes more time to cool like air cooler.
o Sometimes running (operating) whole night to reach the desired temperature but never reached after continuous operation.
o Sometimes Compressor stops working or not able to start automatically.
o Sometimes thermostat doesn’t cut even reached at (25oC) desired set temperature.
o Consumes more electricity.(Approx 25% higher than others)
o Automatically switches to OFF mode.
o Filter Clean Warning Indicator while filter is cleaned.

ïƒ˜ Some of false commitment and fake information provided by the dealer and Mr. Ravi Sharma at the time of pre-sales enquiry are as following:-
1. Hitachi AC cools faster than OGENERAL, VOLTAS, BLUE STAR and CARRIER.
2. Faster and Maximum AIRFLOW.
3. Chills the room in a very less time.
4. No comparison with SAMSUNG, LG, GODREJ, WHIRLPOOL etc.
5. Lowest electricity Consumption.
6. No.1 in window AC’s.
7. Best after sale support.

ïƒ˜ Some of the excuses given by dealer:-
1. Due to screeching summer it’s less effective. [While others AC is perfectly working]
2. They agreed that its flow is slow that’s why it takes time to chill the room. [Double time than others]
3. Due to double air flow design, this model has a problem, even they also discussed with company technicians. [Still they are selling and make customer fool]

I request you to help me regarding refund my amount as early as possible. After that bad experience, nobody wants to continue with HITACHI. It had not only the manufacturing defect since beginning and act & conduct of Dealer and Company officials also remained rude and irresponsible in providing service the AC Unit to me which certainly proves the deficiency of service. I could not get any resolution for the purpose I purchased moreover I involved in contacting and has thus resulted in physical and mental agony to me.

Most of the Indians are cheated by HITACHI due to weak INDIAN Govt. policies and time consuming legal support. These types of foreign companies are continues selling their poor quality products without any hesitation. Indian Govt. should banned these products and apply quality norms strictly as applicable in other countries.

Some of the consumer complaints who were also cheated by HITACHI are available online. Links are as follows:-

http://www.consumercomplaints.in/?search=Hitachi
http://www.consumercourt.in/air-conditioner/5612-hitachi-ac-servicing.html
http://www.mouthshut.com/review/Hitachi_AC-165586-1.html
http://www.complaintsboard.com/?search=HITACHI+AC