I purchased a newly launched Hitachi Iclean split A.C. 1.5 T from Utility Trading Engineers Pvt. Ltd., Chandigarh on 18.4.2011 in the name of my wife. With in a week, it started gi ving trouble. As such, after trying for some more time, a complaint was registered with the customercare of Hitachi vide Req.No.11050400464 on 4th May, 2011 and the representative of the Company declared after examination, that the inner motor of the AC is faulty and this was recorded by him on the Voucher itself. Despite contacting the company and the dealer several times for replacement of the entire inner machine, the Unit is still lying unattended, nor has I received any response from the Company.The dealer is washing his hands with the remarks that the action is to be taken by the company. Even my two emails to the company and its customer care service, have remained unattended. I am cursing the day I opted for costly Hitachi brand. Can anybody advise the course of action to resolve the above complaint. Of course, I am contemplating action under Consumers Act.

CSMIDHA,
ZIRAKPUR