Hitachi
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Category: Home & Garden
Contact Information
India
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Hitachi Reviews
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amita prasad
June 26, 2011
complaint agaist dealer
Asking for extra money for installation of window A/c(Hitachi) after paying the same.
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pvramadas
May 9, 2011
AMC service
I have registered a complaint with Hitach on 3rd May 2011 .Asper my AMC contract they have to attend in 24 hours. Inspite of repeated calls to their call centre no action was taken. They gave me contact numbers of Noida which are not working.I sent mails to their email address for which there is no response even after one reminder.By today they have taken more than 6 days to attend. complaint Registration no 11050301588 dated 3rd May 2011
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mickey0357
April 11, 2011
optical engine assy
this is the third time i have had to replace the optical engine assy part #ux22202 on my tv
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Rammohanrao P
April 16, 2010
Poor installation, more price, no cash memo,no warranty card, no demo, no proper customer interaction
Compliant # 092100400143
Reply
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P Rammohanrao
to customercare
show details 12:15 PM (7 minutes ago)
Dear Sir,
With reference to #092100400114, on April-15 as assigned by you - Concorde air conditioning Bangalore, installed "Hitachi 1.2T RAU014HQDP, Split AC ".
However,
- The installation is not proper.
- There is no Demo
- Customer interaction is very disappointing.
-For Installation: ( Needs to be checked by Proper HITACHI technician AGAIN)
- Only one person came !!! ( is it really possible to install that much big machine with one person) along with one Lady Mrs. Radha who presented herself as a manager of Concorde air conditioning.
- Observed leakage of drain water from pipe in room instead proper out let
- Drain pipe is not installed with proper slant position
- Stand is not fixed properly. Very loose
- All 3 pipes coming from AC are not tied properly, left as it is!!! - is this really procedure???
- Demanding extra costs to put holes on wall ( 250/- each hole)
- Charges: ( With Proper bill required from HITACHI)
- Demanding Instalaltion charges & Stand cost with out any kind of bill
- For Stand demanding 1000/- where as in actual it is 550/-
- After installation, as per procedure, "need to sign & stamp warranty card" and produce barcoded slips from Machinery of AC and warrany card & machine # etc... in Hitacchi office which in turn can be used as reference for furher sevices and any other kind of assistance ... WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...
- And providing proper BIll for getting money for proper services - WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...
So, I would like to all this to be cheked and addressed properly and provide proper Bill and waranty FROM HITACHI OFFICIALS but not again by any dealer like - concorde.
Note: Pls note the same day same time, my Uncle who is staying in same building in ground floor get LG Split a/c installed with out any of above issues and with very satisfaction- for good work with reasonable prices unlike high costs from Hitachi dealer- Concorde.
Regards,
Mohan
Reply
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Carlos40
November 25, 2009
LCD RP 55VS69A
I purchased a 55" Hitachi LCD Rear Projection television. It has been a nightmare. It had a defective light engine, which took months to remedy. Despite the fact that the light engine was acknowledged to be defective, I had to pay for the labor involved in its replacement. Now I have another problem. The unit wil not power up. I get a buzzing noise in the area of the lamp and the unit goes into protection mode with a lit lamp indicator. The lamp, which I replaced a relatively short time ago, appears to be fine -- so who knows? It could be the lamp. It could be the fan. It could be the ballast. It could be someting else. I am done with this craptastic tv and will never buy another Hitachi product again.
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October 31, 2009
rude
I have had an account with conns for about 4-5 years.I have never been late with any payment and today conns called and said, I was past due since august; I tried to explain to them that the payment was made and they did not want to hear it. They yelled transfered my call without letting me know and on top of all that;they told me not to worry about the account, cause I wasn't going to have an account with them anymore and hung up on me. they make seem like they are the only electronic store, with this experience I will not purchase anything from them again with cash or credit and they will be lucky if I even pay the account. CONNS does not even have a number or anything for that matter if you run across anything like this situation, hopefully it changes for customers in the future.
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michasal2
September 2, 2009
TV Under warranty, no service
Bought a 50 inch plasma, went out after about 5 mo, but still under warranty. TV repair shop said pretty common problem w/ this TV with the boards going out. 2 of 3 boards went bad, Hitachi requires under warranty that all 3 be replaced. No problem. Turns out, however, these boards are not in stock at Hitachi and Hitachi has no ETA on getting the parts in. They also require the parts be ordered from them when under warranty, not anyone else.
I've been without the TV for roughly a month and a half, and as of today, theres still no ETA on when they will have this part. Could be many more weeks. Additionally, they are unwilling to work out another solution. They won't give a loaner TV, or replace the set, or do anything else. They said to wait. Heck, I'd take a little 19 inch loaner TV just to have something to watch, and get some small use out of my cable package.
In other words, Hitachi TV breaks while under warranty, Hitachi requires parts come from Hitachi, Hitachi doesn't make the part (they claim they do, just no ETA on when it will be in existance again, could be ages and has already been weeks). Hitachi unwilling to do anything but have me sit on my thumbs while I'm burning $100 a mo on a sweet HDTV package basically for my oak tv stand, while Hitachi is busy coming up with excuses for why they won't supply the part for the Hitachi Plasma they require come from Hitachi. Rep stated Hitachi has no corporate policy on how long them put their customers through this torture before they replace the product and consumer being held hostage. Awesome job, Hitachi.
Everyone else, watch out. Anything can break, and warranty is only as good as the competence of the company standing behind it. I would refrain from purchasing any big ticket items from this company.
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Randolph M. Otillio
August 10, 2009
repaires
8-15-05 was purchase date since then numerous service calls(sears repaireman is good at his job), however now that football season is here, for the second time the same problem comes up and I am wihtout my tv last time it broke your man came, ordered parts made repaires +was gone, now he has to take that particular part with him, and have it overhauled, My complaint is, Why did I buy insurance? if parts are hard to come by, why do I not have a tv? this tv has had nothing but problems ever since I got it.I am fed up with sears +Hitachi unless something is done soon I`m going elseware to do bussiness!
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helga white
June 20, 2009
TV needs fixing/workers have bad customer service
I called the RCA store @ Forest Park to informed Mr. Kevin Sapp about my TV on June 2, 2009. my TV wont come on or respond to the buttons. Mr. Sapp stated he will call me back to discuss about picking the TV up. Mr. Sapp never called me back, I had to go to the store in order to get his attention. it is now June 20th 2009 & I my TV is still not fixed. he calls and harrases me about paying tghe bill, but can't get to my house to get my services met. I've been a valued customer since March 2004. Mr. Sapp store bad customer service. he doesnt know how to talk to people. I really want to pay off my stuff and be finish with it but not if its broken. it seems like no one will listen and someone needs to do something about him. all the good people got fired but they did a great job. I wont tell my friends about that store @ all.
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Michael
June 3, 2009
Two failed 1TB Hitachi Hardrives
I purchased two 1TB Hitachi hardrives # HDS721010Kla330
They arrived in bubble wrap all secure. However when opened I saw "Scotch Tape" on the drives from someones desktop? Both drives were failed on arrival. The BIOS could not even recognise them...Chunking as the armature slammed into the spindle!
NewEgg must have purchased a lot of failed "Hitachi" hardrives from some rip-off. I requested a full return and credit...
My position as an IT Manager running Trading Servers in NYC lets me know that I could have done better at a flea market if I wanted used hardrives...
Now I am loath to purchase any Hitachi Hardrives... call it a bad feeling?
NewEgg Order # 30659755 06-01-2009
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