Hitachi 500 Series, 50-inch, rear projection Tv, not 4 years old has needed two lamp replacements, and now needs a light machine replacement. This was not a smart purchase for us, as the product is not reliable.

I BOUGHT A 60" HITACHI TV ABOUT 1 YR AGO. STARTED HAVING PROBLEMS WITH BLUE SCREEN. CALLED SERVICE CENTER SENT A TECHNICIAN ON MAY 16. TECH SAID IT NEEDED A PART THAT WAS NOT IN STOCK WOULD TAKE 5-7 BUSINESS DAYS. I CALLED CONN'S 2 WEEKS LATERSTILL NOT IN. CALLED 2 WEEEKS LATER (NOW 1 MNTH) STILL NOTHING SOULD BE IB JUNE 24. CALLLED AGAIN AFTER JUNE 24, WOULD BE IN JULY 11. CALLED BACK AFTER JUL 11 THIS TIME VERY FRUSTRATED SAID IT WOULD BE IN JULY 29. TODAY IS AUGUST 4 AND STILL NOT IN. THIS TIME THE DAY IS NEXT WEEK. THIS IS THE LAST TIME I EVER DO BUSINESS WITH CONN'S AND WILL BE SURE TO LET FRIENDS AND FAMILY KNOW

I got a Hitachi DVD Cam (BX35A) for Christmas in 2006. I used it rarely-for vacations and special holidays, etc. The total hours of use is 3 hours-6 half-hour DVDs of video. I have taken very good care of it and treasured it as the fine piece of electronics that I supposed it was. The last time I tried to use it (after sitting in the cupboard for a few months, I tried to put in a new DVD disc and the door wouldn't open. Repeated tries, resets, etc. did no good. I called Hitachi and they had me send it to a repair facility-CC Bell in St. Louis MO. I included $65 just to have them look at it. After some time, CC Bell contacted me and told me it would cost between $300-400 to repair the camera. This is about the cost of NEW CAMERA!!! I called Hitachi customer service, went through a couple of service people before finding a manager. I told them I shot only 3 hours of video and that the camera was essentially brand new!! They offered no help whatsoever. I own several still cameras, a clunky old VHS Sony, a Sharp Mini-DV, and numerous old film cameras. All of these sturdy old dinosaurs still function quite well thank you. I did some dollar calculations for the time I spent with my Hitachi and I found that I spent about $133/hour to shoot the video with their product. At $133/hour I believe that I could have gotten a professional production company to have filmed it for me. I am totally unhappy with Hitachi and their stance concerning their products. I will not be looking at Hitachi for any products that I will purchase in the future. I would advise all others to beware!!!

I live in Chennai Annanagar and I bought Hitachi AC just 2 years back, as my friends recommended it. Just after 2 months we noticed that there was a gas leak and the remote also stopped working. I could not believe such an expensive product can start giving problems in just 2 months.

I contacted the service center. They asked me take AMC, but I thought a good product should not require AMC. The service person came to house and tried to correct the problem but he could not complete it. He brought few more technical persons and they decided to take the AC back to their office for repair. It looks like the Chennai Hitachi technicians do not have enough skill/knowledge to solve such problems. For every visit they change around 250 rupees, though the product failed just in 2 months. The replacement remote was working functionally but it had a damaged LCD panel.

It was really shock to me to see such poor service for an expensive product.

Now my AC fails almost every 3 months, the service person comes to my house for repair and collects fees for his visit. I don't understand whether they really solve the problem completely or introduce new problems in my AC every time they repair.

They take close to 4 to 5 days to repair (I wonder why they should take such a long time. If they really believe that their product is good, they can replace the faulty component by a new one quickly).

I don't know why Hitachi is not taking any steps to improve their service network. Now, I plan to sell off and buy a better AC from other brands (definitely not from Hitachi).