It was my 3rd visit to HM Beauty Salon ( by Hoang Minh ) at 2467# G Alvin Ave. San Jose, California.

I visited his salon last week. The hair dresser Hoang Minh's facial expression and mannerism seemed upset, when I seated. He started to spraying my hair with a water bottle in an irritated way by spraying at my face. I thought it was unusual of him because he had been respectful to me in the past. I imagined he was having a bad day. He usually prepared my hair my using a hair blush and a hair iron to straighten my hair in the past, but he skipped those processes on the day.

He started grabbing my head down with his hand for several times and pulled my hair. I felt extreme pain. I felt confused because he had been civil with me in the past.

I was about to ask him, "Are you O.K.?" Without brushing my hair, he pulled my hair upward by grabbing it. Then he started cut my hair in a disgusted and hurried manner.

I was stunned, and could not say anything. I should have told him to stop and left the salon at the point. But he already started cutting my hair spitefully by randomly grabbing my hair, even though my hair was tangled by the way he grabbed. He kept holding down my head forcefully while pulling and cutting my hair. I felt pain, but I thought it was too late to walk out since he was cutting my hair drastically in a way he did not treat me in the past. The way he treated me was very abusive. I felt fear by his ill-treatment and nonverbal emotional expressions.

After the hair cut was over, he used a blow-dryer to style my hair with very high temperature. I felt the strong heat on my face. I smelled the burned smell of my hair. I am sure he knew the way he was doing was malicious and damaging my hair. As soon as it was over, he said "done", and immediately left to the back room. He did not cut my hair the way I asked at all. I showed hims a photo from a hair catalog to show him how I wished at the beginning of the service. He non-verbally expressed that he did not wish to communicate with me by leaving the spot immediately.

I asked the female worker at the register about him. She suggested me to talk to him, and called him by going to the back room. I think he left to the back room because he knew the way he treated my hair is not acceptable as a professional. He approached me after the female worker called him. His nonverbal expressions showed he was disgusted and emotionally disoriented to talk. I felt he could be dangerous because of his hysterical irritation and impatience. My friend was there at the waiting section in the salon.

He has strong Vietnamese accent, so it is difficult to have a talk in English. I believe majority of his customers are Vietnamese. I am not a Vietnamese. I think he did such maltreatment to me because he thought I wouldn't tell people or complain. I had a long hair without layer, but now it's randomly and unevenly cut with ugly unevenness. Before he started his "service", I showed a photo of the hair style I wished. He cut my hair into a complete opposite. My hair became coarse and damaged because of the way he used blow-dryer. My hair smelled burnt even after I took a shower. I have been experiencing constant discomfort of skin where he pulled my hair repeatedly and used a blow-dryer in high temperature.

He could have told me he was not feeling well to refuse the service to me because he was showing extreme unwillingness to cut my hair as a professional. The female worker at his salon knew I am a normal customer. My friend and the female worker at the salon witnessed it. There were also two other male hair dressers at the time. They knew I was civil with Hoang Minh at the salon. No one deserves to be treated like this.