WE ALL NEED TO FILE WITH OUR CREDIT CARDS, BANKS, AND THE BETTER BUSINESS BUREAU!!! I ALREADY DID.

I ordered a movie online from this company back in May 2009. I did read the fine print and the terms of use for the company online. Much to my surprise, theyenrolled me in a membership. I never agreed to this, nor to the automatic payment deduction from my credit card. When I noticed the charges, I called their hotline. The representative gave me the name Freddie Bascua, which I am sure is fake, and refused to give me an employee number or any other way to identify her. She claimed her supervisors name was Paolo Tajon. I was on the phone for an hour! She refused to give me a refund and stated I purchased the membership when I purchased the movie. I did not, as stated above. She refused to let me speak to a manager or supervisor claiming that they were on another line with another customer. She also stated that they would just tell me the same thing she stated. When I threatened legal action she proceeded to give me one month's refund but nothing more. She still refused to let me speak to anyone else. After all this time, about an hour, I gave up. I only have a cell phone so it was costing me precious minutes, not to mention my personal time!! This company has been complained about numerous times on complaintsboard.com and on ripoffreport.com. There was even an option on the checkout screen to buy without membership, which I did check, but still received charges.

HMS got me also for $19.95. I got my money back. Here is how. I called ant talked to some woman who read me the part about the 3 day free trial and the membership. I got nowhere with her, just another voice doing her job I guess. The I wrote to them through e-mail and told them that they had 48 hours to return my money or I was going the the Attorney General of Minnesota, Lori Swanson, to file a complaint. I got a reply e-mail stating the same part of the membership details the voice had told me and they returned my money as a courtesy. Make sure you look up the Attorney Generals name in your state before sending in the e-mail. It looks way more threatening that way. Good Luck

I just discovered that HMS Movies has been charging my credit card account for the past four months for some sort of membership fee for which I have never signed up. I do not know who this company is and have never done business with them as far as I know. I have no idea how they got my account number. Someone should get law enforcement involved as I see numerous complaints against this company for the same violation.

On July 17, 2009 I purchased from Hot Movie Sale, the Baby Einstein -
Baby Wordsworth DVD, order #320100 for $11.20. On July 19, 2009
this company charged my credit card for another $19.95 purchase.
I did not make this purchase, nor did I authorize it. I am contacting my
credit card company to report this fraudulent charge.

I wanted to get my children an Elmo DVD that we had been borrowing from the library for going on a month. I found it the cheapest on Amazon.com. I was redirected to Hot Movie Sales' website and went through all the steps of ordering. I did not get a confirmation email or any notification that my sale had even gone through. I called the company 3 days later and talked to a very RUDE representative, who told me that my sale had indeed gone through, and was in the process of being shipped. He did not say anything about me being enrolled into any type of membership or having any "special" privileges. If I had known, I could have cancelled that day and not been charged the $19.95. I received the DVD almost 3 weeks later, with no billing statement or anything of the sort. I called the company as soon as I found the charge on my debit card and again, they were very RUDE and did not explain anything to me about this so-called "membership". I basically just paid almost $30.00 for a 30 minute Sesame Street Video! RIDICULOUS!!!