I decided to return a 1 week old gift card I purchased. I had my original receipt, the original gift card, and a valid drivers license as your return policy states.

The cashier who assisted me did not know how to process this type of transaction so she called the manager. The manager stated he wasn't sure how to do this, he left for about 1 minute and came back and said, "no I'm sorry gift cards are not refundable" I asked to see the policy on that because the only one I can see was on the back of my receipt and on the partition wall behind the cashier and neither one of them states anything on 'no returns on gift cards if you are the original purchaser'.

Nobody can show me the policy. How can the manager not know, then come back 1 minute later and be very sure you cannot. All the manager kept stating was that it was their policy by their corporate office.

This doesn't make any sense to me. Why is there not a written policy so the consumers can aware. This was only the second time I stepped into the Hobby Lobby, and I will be sure not to go back. My trip to make the return was a complete waste of time