On June 2nd of 2011 I had made one of my many trips to Hobby Lobby., Like so many other women who does as much shopping as I. We don't keep up with the receipts. At Hobby Lobby I was treated like a criminal by their Manager Cindy Wood. She was so very rude and seem to be racist. I never pull the race card. I am a black woman and I am married to a white man and we have bi-racial children, but I know how it feels to be treated like the color of my skin makes me and down-right criminal. PEOPLE we are talking about the difference of about 4.00. I could not believe for the life of me why in God's name why this women would say that her cashiers do not make mistakes. I had purchased 2 picture frames, one had the glass and the other did not. I also did a lot of shopping on this day I may have spent close to 300.00. I was pretty sure that both of the frames had the glass, but they did not. I returned to the store a few days later, when I was told by Cindy Woods the store manager that basically I was a liar. She threw her hands up in the air-as to say oh well. For this to be a christian store, from what I can see their employees aren't!!! I thought you should treat people as you would like to be treated. In customer service I have also learned that you need to hear the customer out and address their issues to the best of your ability. Hobby Lobby need to train thier managers!!! This is not to say that just because you have worked at a company for years, that you have the ability, education, background and skill to be a manager. Clearly CINDY WOODS skill level is VERY LOW. Educational background, I won't even go their, but for her to tell me that she doesn't have a manager and that, that was her store. I just wanted to laugh!!! My husband is a GM at a very popular restraunt and he would never tell any customer that he does not have a manager and that, the restraunt was his. WHAT A JOKE!!! SHE NEEDS TRAINING ASAP!!!

What kind of a store won't let you do a return if you discover the item you bought is not exactly what you wanted? I located something close enough to what I have been wanting at Hobby Lobby (since I was unable to find it locally). I seriously considered purchasing it until (very wisely) I read their online returns rules: Absolutely NO returns for anything purchased online. Really? Michael's and JoAnn's have no problem with returns, nor does any other store I deal with. I have NEVER had a problem with returning an item I've bought online, and I have shopped through the internet for years, both for myself and others. You can't always guarantee you will like a product bought online until you actually see it, so once in a while may have to return something. It appears as if these people just want your money and refuse to part with any once they have it. Greedy, aren't they? I think I will continue to do business with companies that actually value me as a customer and keep right on passing these idiots by...

I had recently purchased three picture frames from my local Hobby Lobby store since they were having a great sale. I stacked the picture frames onto the cart and proceeded to checkout. I loaded the frames into the back seat of my truck and even placed towels between each fram so they would not scratch each other during transports. When I got home I noticed one frame had a crack on the glass. I took the frame back to the store asking if I could even exchange the frame for another one. I was told by Cynthia, the manager, that I should have noticed the frame had a crack in it and she could not exchange it because it was my fault for not seeing the problem to begin with and she also added she does not know when I purchased the frame (I lost the receipt in my truck). After leaving the store I searched my truck for the receipt which I did find and took back to Cynthia. I was agin told that she could not return the frame because again, it was my fault that I did not notice it to begin with.

Some friends and I went to our local Hobby Lobby store in Cartersville, Ga. We brought our children along to pick out a craft. Apparently, they dont like it when your an outgoing, friendly type pf person. I'm guessing because they are so miserable with them selfs and hate others that are happy! As everyone who seems to work there is so very rude!
We were asked to leave because we were having fun. Yes, you heard that right. Although we were controlled and respectful to others while having fun.
We were treated with such disrespect from an employee, who followed us around, making sure that we did leave. The poor kids were confused, as this lady was trying to embarrass us in front of other customers. We couldnt believe what was happening. Expecially, when I spent over $200.00 in that store a week before that! This was not the first time we had problems with employees. When you do need one they are always talking with there co workers and have an attudite when you do need there help. Then they dont know anything about the product they are selling. I dont think I have ever been greeted with a smile from anyone working there, or a "Can I help you with anything" and I use to go there weekly. They dont like it when your shopping an they are putting things out. And you get in there way.
On top of all that I believe the worst for me is, that they DO NOT give towards the community. I reached out to them asking if they could help out with donations for foster children and was told they dont donate. Oh, but aren't they a christian company! Yeh they hide behide that one!
Women we have to STOP giving to companys that dont care anything about giving back! They have the means to help but are way to shelfish too. It seems that MONEY is all thats on there mind. They should be ashamed of what they are.
I just can't see myself walking into another Hobby Lobby again. And feeling good about myself.

I'm a interior consulant and would spend a great deal of time there along with money. I refuse to give them another penny of mine or anyone elses money. I have complained and complained and they truly dont care ! They have lost a great customer in me. As they need to wise up and make major changes within there company!

I had ordered a stretcher frame over a year ago from Hobby Lobby. I did forget about it which was my fault entirely. I was in the middle of a pregnancy and moving when we originally dropped the pieces off and things became hectic. My husband and I went in to pick up the art work which was put on wood stretchers totalling approx. $120. We paid and realized that it looked off. The framer (Mike) had advised us that an additional frame on the outside of the canvas along with glass would look good. We took the frame to the back and requested this additional work.

When I returned to pick it up Kim (an excellent employee) recognized me (since I had been there on numerous occassions) and referred to another frame that I had purchased prior to this occassion which consisted of an autographed CD cover.

When I took the frame to the front, The total I was being charged was over $265. As the cashier was ringing me up, I noticed there was a problem. I was being charged for the initial stretcher once again. I advised her of the issue and she immediatly contacted the Assistant Store Manager, Brenda who made me feel as if I was being interrogated, had no discrepancy, and suggested right away that if I were to have paid for the frame that an extra white document would not be attatched to the work (the thought never occurred that they might have not removed it properly) and asked for the original receipt for part one of the work which was over a year old. She advised me that without the original receipt nothing could be done. I asked for the corporate number.

I contacted the credit card company who could not provide me with statements online over a year old unless I paid for a paper statement to be sent.

I then contacted corporate only to speak with a customer service representative named Cheri who spoke above me and faster everytime I tried to respond to her as she was going through her rebuttles. I advised her on the 3rd occassion during our conversation to please refrain from doing that as I found it extremely rude and she then told me it was because I was "interrupting" her!

I suggested the possibility of getting the credit card to send them an image of the receipt as a possibility as even if I did have the receipt, it would most likely be faded by now. Also, I was dealing with a store I thought I could trust. Both, my husband and myself have gotten our degrees framed there (MBA & BA each) along with several other works. Cheri's response was that she kept her receipts "quiet a while" and if put in file folders she knew first-hand they would "last at least 4 years."

I then suggested to Cheri that I would like to make sure I had my work returned to me as it was purchased in the Dominican Republic as a souvenir. She called the store and said she made the arrangement to have the frame removed.

I asked to speak to her supervisor. His name was Joel. He was very courteous and said I could send documentation to him. However, as I needed the frames today (gift) this was not very helpful to me. This would maybe get me a refund, but I would need to spend more money for statements and additional time on this issue when I really want nothing more to do with Hobby Lobby. My time is more valuable.

In the end, I called the store to see if this work was ready to be picked up when I was 5 minutes away. I was told that it was and when I went in, I was handed the frames once more. I advised that I was not paying for the additional work. Another framing department employee walked by who seemed to know what was going on and told the framer to remove the frames. This took about 20 minutes. I was then handed frameless work without the stretchers that I had previously paid for.

Both my mother and my grandmother whom until this day were loyal customers with the school district and members of local church organizations never experienced such awful service. Also, I've done mystery shopping for several other companies, provided with a problomatic scenerio and never once have I been treated so poorly or spoken down to in front of others at a store.

It's really a shame that Hobby Lobby doesn't have more competition other than Michael's in our area. Maybe they would care more about their customers if they did.

I will be forwarding this information and my family has also agreed to spread the word. Hobby Lobby accomplished throwing away my time, custom frame work, and their employees time not to mention several loyal customers.