In July 2009 I took 3 large signed pieces of art into Lobby Hobby in Sherman, Tx. I selected over $600 worth of matting and framing, I was told the finished work would be ready in 3 weeks. I returned to the store in 3 weeks, and was informed the work wasn't ready and the frames hadn't been sent to store yet, gee a call would have been nice since I ended up making an 80+ round trip for nothing. I was told they would be ready in another3 weeks.

3 weeks later I make the drive AGAIN and find out that once again no frames and no work done. Now I have wasted my time twice and made 2 80 miles drive for nothing. I requested my prints and informed the framing department I would go somewhere else that could actually complete the work. When they brought my work out, the largest signed print had glue spilled down the front and some dimwit had rubbed it with a dirty towel leaving black smears across the front of the white background. I was livid and the manager, Tom, advised that they would frame the remaining 2 prints for free and he had me fill out a claim to send to corporate office. I took my other prints home and advised I would bring them back when the frames arrived.

I called a couple weeks later to make sure the other frames had arrived so I could bring the undamaged prints in for the free framing the manager offered. Tom advised me on the phone that "those frames are expensive and I don't think I can do them for free. Granted it was the same frames it was ok to charge me retail on, I didn't request anything but what I had "ordered" 8 weeks ago.

After about 3 months corporate called and stated that they would check into, after dealing with corporate for weeks I was told in a phone call that I would be receiving a check, that was in November 2009.

I was called by the Sherman Tx store on 3/2/10 and told that my check was at their store and I could drive over and pick it up. I told them I had screwed around for over 6 months and wasted 2 trips there already. I told them to send the check to me and questioned why the check was sent to the store and not me as I had put my name and address on all the claim paperwork. I was advised that the manager had to approve that, I was placed on hold for so long I hung up, after no one called back I called 2 days later and after being shuffled to 2 different asst managers, I was rudely told if I wanted my money that I had to drive there. I have spent thousands of dollars in this company's store over the years but NO MORE> Maybe I should drive over and pick up my check and then wander the aisles and share my experience with all the other customers...

Maybe the owner should READ a book on customer service instead of writing one about his success. After reading the numerous complaints on the internet about this company, it is only a matter of time before the lack of customer service is reflected in their profit reports if it hasn't already. There are too many other providers of art and craft supplies to put up with this crap.

I decided to return a 1 week old gift card I purchased. I had my original receipt, the original gift card, and a valid drivers license as the return policy states.

The cashier who assisted me did not know how to process this type of transaction so she called the manager. The manager stated he wasn't sure how to do this, he left for about 1 minute and came back and said, "no I'm sorry gift cards are not refundable" I asked to see the policy on that because the only one I can see was on the back of my receipt and on the partition wall behind the cashier and neither one of them states anything on 'no returns on gift cards if you are the original purchaser'. Why is this? Nobody can show me the policy. How can the manager not know, then come back 1 minute later and be very sure you cannot. All the manager kept stating was that it was their policy by their corporate office.

This was only the 2nd time I stepped into the Hobby Lobby, and I will be sure not to go back. My trip to make the return was a total waste of my time, I hate going to that side of town and nobody there can make any sense of this issue.

If I'm wrong then I can accept that, but I truly don't believe I'm in the wrong.