I wish I had read these reports before I let my son lose his hard earned money by ordering an airsoft gun from these organized criminals. They sent nothing but charged my card with a strange legend 'FREIGHTTRAI' followed by a non-working telephone number. After two weeks with no email, no package, I disputed the charge. Suddenly two weeks later I get a letter from my bank that seems to infer they think the charge is legitimate, and a huge package appears at our door requiring (get this) a personal signature to release. Foolishly I accept what turns out to be a box of disassembled parts with no instructions for assembly. Worse I think crucial parts are missing, I can see no way to assemble this crap into a working gun. The package has my own address as the return address. These people are deliberately concealing their identity both in placing the charge on my card and then delivering the package. They required a signature for the package. They are a racket, an organized criminal operation. They should be investigated and shut down.

DO NOT do business with HobbyTron!!!

THEY DO NOT GIVE REFUNDS. THEY DO NOT REPARE ITEMS. IF YOUR ITEM IS DEFECTIVE OR BROKEN IN SHIPPING, TOUGH LUCK -- YOU ARE OUT OF YOUR MONEY.

Here is my experience with this company...

1) I purchased a remote control truck from HobbyTron on 11/27/2010. This was my son's Christmas present so I ordered it well in advance in case any issues came up.
2) I received the truck on 12/6/2010 and followed the directions and charged the battery overnight. I plugged it in and no response what so ever.
3) I called HobbyTron on 12/7/2010 (waited 20 minutes for a human to answer). I asked if they could charge my credit card for another one, let me send this back, and then they could credit my credit card when they received the non-working truck. They said they could not do that. They DO NOT provide refunds. They told me I would have to fill out a RMA (Return Merchandise Authorization) on their website and I would have to send it back to them to have it fixed and returned. They said there was no way I would get it before Christmas.
4) I filled out a RMA on their website and a few days later I received an e-mail saying they were shipping out a new battery and charger. So, their RMA means nothing to them. They just assumed it was the battery or charger (Even though I told them the battery was warm when charging). I figured we can at least try it...
5) One week passed and no battery or charger in the mail. I called and they said it was "in the process of being shipped". Another week passes and I called. They said "Well, it is coming from oversees so it may take a while". I told them that I would be disputing the charge on my credit card and they HUNG UP ON ME!!!
6) I disputed the charge on my credit card and will have to wait up to two months before it is resolved.
Here is my advice:
1) DO NOT do business with HobbyTron.
2) Go to your local Hobby store and fork out the extra money and get a good remote control car. I did this and paid $185 for an extremely durable car (Traxxas Stampede) and the Hobby store will fix the car if it ever breaks for $30 per hour. That assurance alone was worth it to me. The hobby store people know what sucks and what does not. HobbyTron almost destroyed my son's Christmas, but the local hobby store made him happy...

HobbyTron is a rip-off company!!!

I ordered three airsoft items for my son as Christmas gifts. When I received the shipment two of the items were wrong. I ordered a bag of Black Pellets and was shipped a bag of White Pellets. (For those that do not know Black Pellets are harder to see in flight making it harder for you opponent to see where they came from. That is why I specifically ordered Black.) The second item that was wrong was a face-mask. I ordered a Scott since I knew that it fit properly and that Scott makes quality products. They sent me some off brand (World Tech Arms) made with lower quality plastic. When I called they said that the items they sent were "hand picked by our experts to get you a fun gift in a timely manner". This despite the fact that the items I requested were still being shown as in-stock on their website. I received no contact from them regarding the replacement before the items were shipped. When I called they said that since the items they sent were comparable to what I ordered I would have to pay a 20% restocking fee if I wanted to return them.

As many others have said, do not buy from this company

My sons ordered an airsoft tank with the money they made pet sitting all summer. The tank arrived and when we pulled it out of the box the back wheel was broken off. I called them and filled out an RMA request and it didn't come. Called back and they sent the RMA, but I realized I was actually going to have to pay to ship the broken tank back. I called them and said I wanted a refund, which was refused. I asked them to issue a call tag to pick up their broken piece of junk and of course they said no. I should have read their ridiculous return policies before purchasing the product! From reading online complaints it seems this company is in the business of selling broken used toys and then refusing to refund your money. Buy from anyone but Hobbytron!!

I was looking for for electric boats with different frequencies, which Hobbytron claimed to have. I called to ask if they were in stock and they said "yes", just put a note on the order you want 4 different frequencies.

Well 4 boats arrived in 2 different frequencies, so the kids couldn't race them. Birthday ruined. Called and spoke to Nicole and she was rude and not at all apologetic. She tried to make it be my fault somehow. Normally I assume the person who answers the phone is not at fault, but this was different - it was obvious she didn't care and I think she probably knowingly sent the wrong frequencies herself. I filled out forms and finally got the return, minus shipping.