I purchased an electric remote control truck as a birthday gift for my grandson. When it arrived, it was damaged inside its original box (not due to delivery). It was mailed back to Hobbytron the next day and they received it. Trying to call them is next to impossible. Most of the time they don't answer the phone at all and tell you to leave a message. Both my daughter and I have left detailed messages to no avail. They never returned any calls and their chat line has always said "offline." My daughter did get through one time and they were very rude and hung up on her. I went on-line and discovered there were a multitude of complaints against them. and also the Better Business Bureau gave them an "F" rating. If you go to hobbytron.com/complaints you will get the idea of how they operate. I went through the Better Business Bureau and they contacted them. Hobbytron told them they would give me a store credit. Unfortunately, there is no way that to use it that I can find out and, quite frankly, I will not order anything through this company again and I'm spreading the word to everyone I know. Their policies are very hostile to the consumer. They won't give you a refund if the box is open (even if it is defective). They even have the audacity to say if you try to go through your credit card company to get a refund, they will charge you $50. I am going to go through my credit card company next though.

I placed an order online with Hobbytron in Jan. 2009 for 2 radio control cars. They sent the order out slowly after several weeks of waiting. One car was substituted for something else and both were impossible to use because one was shipped with accessories meant for Europe 240 volt plugs and the other had parts missing, the nicad battery of incorrect type and size, etc. Obviously they shipped a bunch of low-end junk, not caring if it worked or not. I tried to call for days and nobody answered. Finally a woman answered and gave me an RMA number. I took the cars to their unmarked warehouse location and told them to refund everything. Even with the RMA number they issued, they refused, and nothing was used; it was in the same condition as they sent it me. I left the cars in their warehouse and took photos of their employee with the merchandise. They refused to issue a receipt or a refund. I left and assured them I would imitate a charge-back with my credit card. Their employees shouted threats, insults, and obscenities at us as we departed.

I went thru the dispute process with my WaMu credit card and they issued me back my credit. Unfortunately Chase took over WaMu bank after a few months and Hobbytron asked them to put the charge back on my bill, and they did, despite a written decision issued by WaMu in my favor. I contacted Chase's dispute department many times about this issue and they never did anything except give me a run-around. They promised to send me letters and forms, they promised to investigate, they didn't do anything except stall and insist the payment remain. In the meantime I noticed in the Chase Rewards part of their website, that Hobbtron had become an advertiser and partner there. Sweet deal for them! Two fraudulent customer abusers becoming best buddies!

My recommendation is to avoid Hobbytron! The company cares only that you send them payment, and cares not at all if you get what you ordered or if it works.

Also, avoid Chase credit cards and banks. Customer service is the last thing on their mind. I intend to take my business elsewhere, and you would be wise to avoid them too. Don't wait until you have a problem that you need their help to resolve. I found out too late that they treat good honest customers poorly and they seem to prefer to side with dishonest merchants.

Bought a remote control helicopter, and charge went through on my credit card. After waiting two weeks, finally got a response as to why I did not receive product. Was told that my shipping address did not match that on Credit card according to their "machine".
Funny how I haven't moved in 10 years, and that address on card is correct. Asked for refund, and was told I would receive a credit on my card in 48 hours. Never did, and can not get them back on the telehone, and disconnected on their online internet.
I am having my bank charge them back. This company has a lot of complaints, it's too bad I didn't check them out first.
Caveat Emptor, beware of these people and stay far far away.

ordered 55 dollar gun as present for nefew when opened recieved 18 dollar gun called took two weeks to speak to rep was denied a return or refund was told to just use what i got and not to call back

Unbelievable is the only way I can describe my Hobbytron experience! Please, please, DO NOT EVER patronize this terrible online company!!! For starters, my son ordered an Airsoft gun from Hobbytron, and my credit card was promptly charged, on July 6, with the promise of "3 to 5 business day delivery." When the gun hadn't arrived as of July 28, I began a trail of four emails and three phone calls (leaving messages, never returned) that ultimately resulted in a note saying the company had moved from Utah to California and most of its sales force didn't make the move. I sent off another barrage of emails and finally received the gun August 11--sort of. It was a clearly used gun, complete with a long ugly scratch, and the three vital screws needed to put it together were missing. I contacted the company by phone and the manager never called back, despite two messages. I told a sales rep to please send a new gun immediately, since my son had been waiting for five weeks now, and I would send the old one back. No way, she said: I had to go back to the Web site to submit a return authorization form. Only when the form was approved would they accept the gun back and send another. At this point I just said I wanted my money back. I told her I had already spent several hours on my Hobbytron nightmare and asked her to just handle this over the phone, but she rudely refused. I went to the Web site and on the return form they ask about two dozen questions, most of them demeaning ("Did you drop or damage the merchandise? Please answer honestly"). I have NEVER had a shopping experience as ugly and vulgur as this one, and urge consumers everywhere to STAY AWAY FROM HOBBYTRON!!!