I wish I had read these reports before I let my son lose his hard earned money by ordering an airsoft gun from these organized criminals. They sent nothing but charged my card with a strange legend 'FREIGHTTRAI' followed by a non-working telephone number. After two weeks with no email, no package, I disputed the charge. Suddenly two weeks later I get a letter from my bank that seems to infer they think the charge is legitimate, and a huge package appears at our door requiring (get this) a personal signature to release. Foolishly I accept what turns out to be a box of disassembled parts with no instructions for assembly. Worse I think crucial parts are missing, I can see no way to assemble this crap into a working gun. The package has my own address as the return address. These people are deliberately concealing their identity both in placing the charge on my card and then delivering the package. They required a signature for the package. They are a racket, an organized criminal operation. They should be investigated and shut down.

Hobbytron.com is a terrible on-line retailer, you place an order with these folks, they charge your credit card, they claim the order is on backorder, they never ship it nor do they refund your money.
I placed an order for my son (a gift) they took my order on Feb.7th, they promptly charged my credit card on the 10th, then my order went on backorder.
After waiting for my order for several weeks, and their on-line employee 'Ninelia' lied to me and said my order was now in-stock and about to ship, she told me this twice.
I decided to cancel my order and 'Ninelia' again was the agent who took my information, she said it would take 2 to 3 days for my refund.
I contacted them again after nothing was refunded, this time employee 'Stefanie Brown' sends me an email with the same 2-3 day wait period B-S line!
Now it's 7 weeks later and I try again, employee 'Ninelia' tells me the same thing to wait for "2 to 3 days" for my refund.
DO NOT do Business with these scam artists, they lied to me and have caused undue hardship on me, you see I'm unemployed and although my order was for $102 I can not afford to lose any money at all.
Shame on you 'Hobbytron.com' and your so-called knowledgable employees, I hope to see you in the unemployment line too after people read this and STOP placing orders with you!

I ordered airsoft guns for my kids for christmas, they sent me 3 random guns "in place" of the guns I ordered. Which were obiously cheaper than the ones I ordered. After trying to get a hold of them for over 2 hours, I finally spoke to 2 costumer service reps which were completely rude and unhelpful and were not willing to correct my order in any way. They claimed that I had agreed to their company policy which stated that if an item becomes unavailable they can replace it (without notifying you) with basically whatever item they feel is similar to the one you ordered. All I wanted was to receive the guns I ordered. The only option they gave me was to return the guns I ordered and pay the shipping and then reorder the guns when they became available and pay their rediculous shipping once again. After stating their policy once again she hung up on me. I have never in my life dealt with a company that had such horrible customer service. Do not order from this company, you never know what you might end up with, and then you are stuck with it. UNBELIEVABLE!!!

Ordered two R/C Tanks December 2007, Abrams M1A2 and Walker Bull Dog 1/16th scale, they shipped me the Abrams first the M1A1 not the A2. They shipped the cheaper A1 and attached a note saying they upgraded my order at no charge. Problem was they sent the cheaper model and tried to get me for $20.00 I sent it back, the other tank showed up in January, again the wrong tank. Sent the Snow Leopard instead of the Walker Bull Dog. I called the customer service and they tried to tell me the Snow Leopard and the Walker Bull Dog is the same tank. They had me ship it back. Only to tell me that the Walker Bull Dog was on back order in January.

I have called every month to check on estimate of delivery, and each time I was told that the container was being held up by US Customs and they should be in stock in 2 weeks. That has been for six months. I noticed that they were again advertising the Tank on line, I called their order line to check on availability, I did not tell them I had one on back order, they said they had them available for delivery.

I e-mailed them asking where is my back ordered Tank? They replied with there is no back order like that under my name. I called them and asked what is the story, after several on holds they admitted they had a credit for me and that I had never ordered the Walker Bull Dog tank. They then switched me to a Manager who quickly told me that all I had was a credit with them and that no order exists and my credit will expire August 11th, 2008. I asked why do you think I have a credit there? Do you think I just arbitrarily send money to people? She did hang up on me. This has been going on for 7 months, Oh the Tank is out of stock.