Holbrook Auto Specialists - Billy Holbrook

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Category: Automotive

Contact Information
7901 County Road 10, Heflin, Alabama, United States

Phone number: (256) 748-8923‎

Holbrook Auto Specialists - Billy Holbrook Reviews

bethandbob203 July 4, 2010
Shoddy work and doesn't stand behind his work
Billy Holbrook was to rebuild the transmission in my 1998 Honda Accord and he said he would do it for $1, 400. I should have been suspicious when he asked for $500 up front. So, about a month later, he has his wife call me and tell me that they need an additional $200 right now, and if I get it to them, they will have the car by the end of the week!

It was like they were holding my car for ransom. I begrudgingly paid the $200 . . . but, guess what? No automobile by the end of the week. In fact, it was over a month before he got the car back to me. *He had the car from April 20 to June 22!

When they called to tell me the car was ready, they asked that I bring the remaining money to them in cash, plus they increased the price by another $90!!! Their reasoning was that they've had customers in the past to stop payments on checks. Now, I wonder why that might have happened?

I go to pick the car up, but I bring a check instead. I wanted to make sure I had a receipt, and it's just good business. His entire family comes out of the woods (mother and father) and start trying to yell at me for bringing a check. I told them that my check was good, and I even offered to call the bank to verify funds. At this point, I should have realized that he knew his work was no good and figured that I would stop payment on the check. I finally told him to take the check or he could keep the car.

He then asked me to remain there while his wife went and cashed the check before I could leave with my car. I then decided I would drive off and leave the thing and that's when he finally decided to take the check and let me take the car.

Now, here's the bad part. I drive off in the car and it appears to do ok, until the next day when . . . you guessed it . . . the transmission goes out again and I have to have the car towed at a fee of $250.

Then, I call the Holbrook's to let them know the problem. His wife said she would speak to Billy and have him call me back. Instead, the wife calls back and informs me that there is nothing that they can do!!! So, I'm out over $1, 400 bucks because of Billy Holbrook and Holbrook Auto Specialists. I have had my regular mechanic verify that the problem with my automobile was the transmission and that Mr. Holbrook should repair the problem.

Billy Holbrook and Holbrook Auto Specialists will NOT stand behind their work. You would think that if he was a professional, he would at least look at the automobile and try to repair the problem. Please choose somebody else to work on your car. These people are unprofessional and will con you into paying more money than originally agreed. It is a shame to have Billy Holbrook and his unscrupulous business in the Ranburne and Heflin area.

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