RACIAL POLICIES
I sent this e-mail of complaint to Holiday Inn Express in Irondequoit, NY and as of yet have received a response. I will never EVER patronage them again. My e-mil of complaint is as follows:

I paid for a room reservation through Expedia for April 19, 2010. I and my 11 year old son went to check in. However, the hotel requested a $25 incident fee but my card I used to reserve and pay for the hotel room did not have any funds and it declined. I explained to the hotel that there was never any mention of an incident fee from Expedia or even on my confirmation receipt for the hotel room I paid for. I explained to them that the only thing I could provide to them was a check because I was unaware of an incident fee.

I have used Expedia and Priceline to pay for hotels many times and upon check in they request my ID to confirm I am who I am suppose to be and the credit card to verify it is the card that I paid for the room with. My most recent hotel stay was at a resort in Virginia Beach, VA in February; in which the clerk asked for my ID and I presented it, when I handed her the credit card she replied, "Oh I don't need that you already paid for the room; enjoy your stay; and should we need to charge you any thing additional we have your card account information". I do not understand why I and my medically fragile Diabetic 11 year old son had to be turned away when NO other HOTELS have EVER REQUESTED AN INCIDENT FEE. This messed up me and my son's Spring Break Plans.

I truly feel that the only reason an Incident Fee was requested was because of the location being close to the urban area of Rochester where African Americans frequent and further feel that the Incident Fee was SOLELY BASED ON RACISM! It was based on the fact that I was African American and the area is located where many African American frequent; I am almost positive that had I been white a Incident Fee for an ALREADY PAID FOR BOOKED/RESERVED HOTEL WOULD NOT HAVE BEEN REQUESTED! I am truly UPSET, PERTURBED, and OUTRAGED AT SUCH AN OPEN AND RACIST MOVE OF THE HOLIDAY INN EXPRESS IN IRONDEQUOIT, NY. YOUR STAFF LET $98 JUST WALK OUT OF THE DOOR; yes they refunded my account but I feel your company should provide me with complimentary accomdations for this RACIST MOVE! I am OUTRAGED and will contact the MEDIA if need be.