I stayed at this hotel last weekend, but needed to cancel the last 11 days of a 13-day stay, because I work for the military and there were circumstances beyond my control. I let the front desk know this when I checked in, which was more than 48 hours before the first night I needed to cancel. The manager refused to do anything to resolve this, even though she told a Holiday Inn Express guest relations that she would at least split the bill into two bills. I was willing to compromise by agreeing to stay the additional nights on a second trip to the area, but when I checked out, she refused to do so, and I was given a $1800 bill. I called Holiday Inn Express guest relations, who was supposed to call me back within 48 hours, and 96 hours later, I'm still waiting on that call. Priority Club was no help, so I've cancelled my platinum membership and have reported both to the Better Business Bureau.