DO NOT BOOK ROOMS FROM HOLIDAY INN EXPRESS. I booked an advanced reservation for $79.00 a night for 2 nights. One week later, I checked the prices and now it's at $59.00 a night. After calling Holiday Inn Express and the Priority Club Rewards, I was told I was locked in and they couldn't help me. So, I have to pay $20.00 extra a night. They wouldn't even upgrade the room for me.

The fat desk clerk was impolite and there is industrial fence only a few feet from the front door. You couldn't open the shades without having to look at it. I'm surprised that is allowed.

This concerns fraudulent charges for two nights - two rooms on my visa account that the Holiday Inn Express Ohio State University Area Hotel added to my account without authorization. I did not stay at this hotel from July 31st to August the 2nd 2010. My confirmation number was for August the 13th to August the 15th and was made online. I made several attempts to have the hotel correct the billing and the Guest Service Manager, Karinn Knight, refused to remove the $567.41 fraudulent charge that they hotel added on to my account.

This letter accompied the return of the T-shirts presented to my wife and me.

My wife and I recently attended an International Convention held in San Antonio over the 4th of July weekend. As you recall, we had reservations at the Holiday Inn Express in down town San Antonio, reservations we made in early 2010. You called us approximately two weeks prior to the event informing us, there had been a computer problem and our reservation information lost, and we would have to relocate because the convention had over booked your down town location. You obtained accommodation for us at a facility near the airport. It apparently was not an issue that we had reservations at the Holiday Inn Express for the same time period as the convention. I selected your hotel based on past good experiences and its location to the convention facilities. I am disabled and the relocation to the other facility presented problems during my stay.

When we checked into the other facility, we were presented with two Holiday Inn Express T-shirts that had printed across the front, I spent the night in jail. I'm not sure what your organization was trying to do, if it was an attempt to placate my disappointment with your organization, it woefully missed the mark. Since October of 2009 I have stayed in Holiday Inn facilities twice and had anticipated staying for the reservations I had for San Antonio. Looking at my bills for these stays it would have totaled approximately $1600 dollars. I have a saying when I receive bad service with no reasonable explanation, Apparently they don't want my money, I bet someone else will.

I have learned that I should never attack the messenger, but the message sometimes deserves an attack. That is my intent here to attack the message. The message that I received was that our welcome at the Holiday Inn was not being tendered and that is was in the best interest of Holiday Inn to bow to the needs of a convention first and not honor prior reservations to an everyday customer as me. It also raises a point about why anyone would make reservations if the reservations are not going to be honored.

In this situation, I believe it would have been better had Holiday Inn left well enough alone or thought of a better solution to at least make an attempt at the possibility of having us for customers at a later date. We have yet to receive a satisfactory explanation as to why we were relocated (other than the convention over booked your location) despite having early reservations not made through the convention. We are still looking forward to that explanation. There certainly could have been a better attempt at ensuring our return to another Holiday Inn location other than two Holiday Inn Express T-shirts advertising your company and saying I SPENT THE NIGHT IN JAIL! Oops, by the way they were the wrong size shirts anyway. In returning these shirts, I hope you can give them to a satisfied customer because I WASN'T!!!

I called in a reservation on 2/5/10 for 2/6/10 with my debit card. I stayed the night, and checked out on 2/7/10. When i checked my account online it showed they charged me twice on two seperate days, so i called back and they told me it was only taken once. I said i will wait for my statement from the bank and if it was still there i would call back. Well, it was and i did. They told me to fax the bank statement and still proceeded to tell me it was only charged once and that i should talk to my bank. So i went to Bank of America and got more documents from them saying i had been charged twice. They STILL said it was only taken once and they were sorry but i have to talk to the card company.I then called the bank again where they told me that the card company cant take a charge off my card if the another company does not request a payment. So here i am 3/3/10 still 100 dollars short in my account and no one is even TRYING to make it right. I've called several times and she hasn't once called me back. The only people i have talked to are associates. I would greatly appreciate it if someone could get in contact with me. My name is Susan Welsh, my cell is 540-892-8987, and my work phone is 540-489-7272. Thank you for your time