Upon checking into the motel just after midnight on 12-25-08, the night shift clerk informed me that I could smoke in the room but there would be a SMALL fee for cleaning (this is standard with most motels at $15). After just falling asleep at 2:30am, the night clerk woke me up banging on the door to drop off my bill (which stated the room charge was $124.03). I was very upset about being woken and could not get back to sleep until 5am. Upon checking out, I tried to complain, but was ignored. Days later I checked my bank account and there was an additional charge of $150 on top of the room bill. When I called the night clerk, he stated that was for smoking in the room and was very hateful to me. He claims I signed a paper agreeing to pay $150 to smoke, but refused to provide the document. I called the next day to complain to the manager, but the manager would not take my call. I called the 1800 complaint line for the motel. They stated they would have the manager contact me within 48hrs or the motel would be fined more money than the amount in question. This did not happen, and the manager still ignored my calls even after leaving a voicemail with my complaint. Two days later I called the 1800 complaint line back and they said I had to allow 24 more hours because of the holiday. After another 24hrs, I called the complaint line again stating the manager refused to call me and they said too bad that it was not their place to do anything and for me to call my credit card company. This is very poor practice and they refused to help get me a copy of this supposed statement they say I signed. I have contacted my credit card company to file a dispute, but while I wait my $150 is tied up and is causing me financial grief. If nothing is done I plan to sue the motel for mismanagement.

I was actually hired on to a Holiday Inn Express for Front Desk Clerk, only to go for my first day to find NO one had a clue that i was coming. I was told to be there at 5:30, when i arrived the clerk was shocked, i was then taught how to do the breakfast area, which was fine i was told upon my interview i may do so a couple times per week.

Upon completing my day, which i had to wing because NO one showed me anything, but was certain to put out what i should have done or didn't do. I was told to come back at 5:00pm to interview for the Front Desk Clerk position. I tried to explain to the owner/general manager i had already interviewed and was hired for the position. To no avail, the person managing is incapable of managing anything, has no idea of scheduling, and unable to use the software program. GREAT person for the job. NO wonder customer service rating is only at 74%.

We specifiacally asked for a SMOKING room. Later that evening, I decided to have a smoke and there was no ashtray in the room. I called the reception desk and asked for one. I was informed that I was in a non smoking room and unless I wanted to be moved to the second floor I couldnt smoke there. I said we asked for a smoking room and I thought we got one but I agreed to go outside and smoke. We were too tired to move into another room and the reason I was in Peoria it was because my son had passed on a couple of days earlier. After my ordeal was over and came back home to NM, I discovered that they have charged our credit card with 150 dollars for smoking in a non smoking room. After all it was their screw up not ours. I sent an email to these people but of course they didnt even bothered to reply. I want people to know that this is very unprofessional and who cares service, if I may call it service. Hotels like Holiday Inn should not exist in the USA and especially that one in Peoria AZ. If you are in the area, Try the La quinta across the freeway on the other side...much much much better service and you get what you asked and paid for. Sorry you express rip offs in peoria but you suck!