I checked in on Friday (late afternoon) with no time to truly scope out the room. To the eye, it looked okay. It wasn't until my family and I got back to the room, went to sleep and woke up before realizing how bad the room was. There was a hole in the wall that they didn't bother to hide or patch up. I'm African American yet there were long strands of blonde and red hair on our bedding (pillows) that leads me to believe the bedding wasn't even changed!! There was a dead bug on the wall that looked like it had been there for quite some time. The base of the toilet was unattached and grungy. The fixtures (vents) were full of caked on dust! The tub had a slow drain so the water filled to our ankles as we took a 3 min shower and to top it all off, we saw a live roach crawling on the walls!

Of course we packed up our things and reported it straight to management who offered to switch our room. After the switch to an Executive suite we noticed that it was slightly better but not by much. At least there were no live bugs crawling or stray hairs on our bedding. My final straw was at checkout, they had the nerve to try and charge me an increase room fee for the Executive Suite. I complained about that as well and it was removed but it's the principle of the entire thing that lead me to a formal complaint with the company! EVERYTHING. I DO NOT recommend this overpriced eye sore for anyone!