The exact same thing happen to me for a reservation I booked for the 2nd of April 2011. I notified them 24 hrs in advance of cancellation and was given a cancellation number by the hotel. Weeks passed and the charge was still on my credit card. I contacted Holiday Inn corporate HQs and their responds was that it was corporate policy to not refund money even if a cancellation number was provided by the hotel. I WILL NEVER AGAIN BOOK RESERVATIONS AT ANY HOLIDAY INN OR ANY ORGANIZATION THAT IS ASSOCIATED WITH THEM!!! If there is a Class Action law suit against them count me in.

I had very unpleasant experience with Holiday inn express customer service. I made reservation to stay one night on April 4th two and half weeks in advance through their website. When I looked up their rate by clicking "show Price" at TripAdviser, it shows the price by each travel websites and cancellation policies are mixed. It happened to me that I read one of the website stated the cancellation is free prior 48 hours (read www.venere.com cancellation policy) and I was convinced it should be all the same and I made reservation. However, when I called up and want to cancel the reservation prior one week and the hotel customer rep refused to make any change and told me you can cancel it and the cancellation fee will one night charge+tax. No matter how I explained to him and it is useless. After 10 minutes talk, he refused my questions and not willing to help me at all. I decided to call customer relationship at their head quarter to complaint about their cancellation policy and customer service. It was the same and no one willing to listen to me or willing to help me even I escalated to supervise Amanda and Michelle Mitchell. Operations Manager Customer Care at IHG. I did not get any one willing to listen my complaint about their cancellation policy. This company DOES NOT CARE ABOUT CUSTOMER! Read their fine print from their web site and don't just read the cancellation policy from other travel service web sites. You will be trapped and they will charge you cancellation fee as much as one night room price your booked. Never expect them to refund your money once you paid. They don't spit out your money not matter what your situation is. They could do much better job to list room price and cancellation fee or cancellation insurance etc. I will never stay any of their hotel because their cancellation policy is the same.

My family and I were staying at the Holiday Inn Express, Searcy, AR, I entered the hotel through the pool area into the lobby. After stepping off the mat I slipped and fell, hitting my body on the breakfast bar as I went. Mgmt said I could go to my own doctor at home since I was in town briefly to see my terminally ill father. They also said the incident would be on their security cameras. Now, the bills haven't been honored and their insurance company is saying the "pictures" show caution signs were up (these went up after I fell) and no one seems to know where the security footage is. Reviewing other people's altercations with Holiday Inn, STAY AT YOUR OWN RISK.

My niece had a business trip out of town and booked her stay at this hotel. She was exhausted after a long trip. She asked permission to eat breakfast in her room, and the waitress yelled at her and told her it was against hotel policy. She mentioned to the waitress that they could have been a little more flesxible with their business travelers, she was then gievn ten minutes to leave the hotel. This to me is racism in the fullest. Please be carefull when booking a room at this hotel if you a a person of color.

Several phone calls to the same agent at the Covington Baton Rouge Holiday Inn. 4 days now... and no response from the manager.

All I need is an receipt emailed to me! How hard is that?!

Hilton can do it in two seconds... so can Marriot. For whatever reason the manager or desk clerk at this hotel puts the customer last when it comes to things as simple as a receipt.

Thank you for reminding me why I don't choose Holiday Inn as my choice of hotel when traveling. I would never recommend staying at this hotel since this is the way their staff acts towards any simple request.