Yes, I work for the state of missouri. we had for some time stayed at holiday inn at farmington missouri. then they started to go back and forth on taking the state rate to pay for hotel stay. Now they have decided to not take the state rate. Another hotel is being built in Farmington Missouri (Hampton Inn) and lo and behold we found out that Holdiay Inn owns it to (at least the people/person that owns the Holiday Inn in farmington). Other Holdiay Inns in Missouri take the state rate. I dont understand why these people are being difficult. Now we are having to stay in rat traps. Just because we are state employees does not mean we are wanting to stay in the finest hotels, only clean ones.

I made reservations thru HolidayInn.com in August 2009 for 3 rooms at $165.00 per room per night for this past weekend (May 7 - 9, 2010)for the Holiday Inn Batesville, MS. A week before our arrival, my credit card was charged $225.00 per room per night (an $88 per room per night difference). I called the 1-800 number to try to resolve this and the person on the other end told me that I needed to call the hotel so I did. The extremely nice clerk on the other end told me that I needed to call corporate, which I did (again) and filed a complaint. The hotel acknowledged the problem and said they'd issue a credit for the difference. You would think, "Oh - okay - why is she pissed?" When we checked into the hotel, they asked me how I was paying for the rooms and gave me a bill. When I told the clerk that the rooms were paid for, the situation quickly got ugly. It was college graduation weekend and every hotel for 100 miles was booked or I would have left and gone somewhere else. Since there was no place else to go, I just kept talking and asking questions until the clerk admitted I was right and we checked in. The room was okay, big but nothing special. The ceiling fan was filthy - I was afraid to turn it on. The bed uncomfortable and the pillows useless. The worst part of the room was the air conditioner - which was incredibly loud and cycled on/off every hour. It would run for 20 minute or so and go off - and the room would quickly become very hot and stuffy. As if things weren't bad enough, the first morning the cook didn't show up so the restaurant couldn't open until 2 hours later. The second morning it opened on time and our hostess/waitress was a bright spot - charming actually, but that was the best part of the morning. Cold, untoasted bagels and english muffins served dry - no toasting, butter or jam was provided. The food was served on a plate without garnish or care; Denny's/Waffle House does a much better job! Then, my parents came down and showed me the bill that had been slipped under their door during the night - a bill for a room I had already paid for!!! That was it, I was done, this was the worst hotel experience I have ever had. I don't believe this was inexperience or incompetence, I believe this was a very deliberate attempt on the part of the management of this hotel to rip us off! Chauncy (the front desk clerk) and the restaurant hostess/waitress were nice, polite and helpful but they were the only bright spots of this trip. Then, last night when I got home, I found additional charges to my credit card from this hotel! The battle is on and I am pissed!!!

On Sunday 27 December, 2009 we paid, in cash, the morning desk clerk $100.13 for our stay. The desk clerk informed us the computer was down and we would have to return for our reciept. Due to illness we did not on that day. The next day, Monday 28 December, 2009 when we returned to pay for that day, the morning desk clerk, the same individual, told us we did not have to pay and not to bother him since he was busy, he would tell us when a payment was due. On Friday 1 January, 2010 on his way home he called and told us we had to pay $ 700., this included the bill for Sunday the 27 th.. We informed him we paid the bill, he said we did not, we then informed him we'd be in contact with the manager.
On Monday 4 January, 2010 we contacted the assistant manager and manager. They showed us the video tape from the day in question, the tape went at a very fast speed and showed us at the front desk and the clerk with his cash draw opened. The mamager then told us to leave the hotel at once, this was 12:45 pm.. The reason was we were saying the morning desk clerk stole the money, which we did not say at all, we were just questioning where the money went. As we were packing the police came and told us to leave, which we informed them we were. They waited until we drove off the property.
Attempts to resolve this problem with Holiday Inn customer service and the hotel have not accomplished anything. The manager would not even given us the owners phone number! It comes down to a case of we said-he said.
We would recommend a stay in a cardboard box then stay at Hoilday Inn, Newport News VA.. It will save you a headache and needless embarssment. A sign should read over the door-" Abandon all hope all ye who enter here."

I recently made an online reservation with Holiday Inn Express. Their website clearly states that "a deposit for the entire stay" will be billed upon making the reservation.

Since the definition of "deposit" in this situation is this: "down payment: a partial payment made at the time of purchase; the balance to be paid later, " of course I assumed that Holiday Inn knew what the word "deposit " actually means and that therefore they would be taking a "down payment, " or percentage of the total charge.

I assumed that their web designer and/or corporate office has a dictionary if they don't know what "deposit" means.

Apparently they don't know, and don't have a dictionary. Holiday Inn has decided to change the dictionary meaning of the word "deposit" to mean, "the entire fee." I called Holiday Inn's 800 number to check on how much they had charged my card, and was told that it was the whole amount.

The woman I spoke to thought that saying "for the entire stay" somehow meant not a percentage for each night reserved, but "the entire fee."

There is no point discussing word definitions with someone who hasn't any power over corporate policy in the first place, but I find it exceedingly annoying to have to assume--rightly in this case--that the people in charge of a large corporation don't actually know the English language well enough to write policy.

The Holiday Inn in NYC as well as various other hotels in the city allow non-guests to use their pool for a fee. I contacted them a week prior to verify the cost. I was told that it normally costs $60 dollars but after 3pm Monday through Sunday it costs $25 per person. I decided this weekend to take my mom and 7 year old niece. When we arrived the pool attendant asked for $60 for each of us. I explained that the person on the phone indicated that it was only $25 per person after 3pm and had we known he was going to charge the full $60 we would have come earlier. He refused to at least allow my mom to enter for $25 who was not even going to use the pool. It would be nice if we received some sort of compensation at least the $60 dollars for my mom who did not even utilize the facility and we only stayed for an hour maybe an hour and a half. The front desk at the lobby refused us the free passes or compensation the pool attendant indicated we would receive. I do not blame the Holiday Inn since the pool is a seperate business, however the pool attendants need to ensure that they give the correct information to the receptionists at the front desk when customers call.