I've been a member of Holiday Systems International for a while. I was given their services as a "Gift" when I bought my Timeshare at Misiones Del Cabo. I decided to bank my 2 bedroom two bath with them last year because I couldn't use it. The unit I own is gorgeous! Ocean view, private jacuzzi on the patio overlooking the ocean. It's a red zone time frame which is prime. I tried to get a 1 bedroom in Hawaii for this April as a gift for my daughter for her honeymoon. HSI said that all they had was a 1/1 at the Royal Aloha Vacation Club. No Ocean View, minimal and amenities. I figured that that was better than nothing so I said OK. Then the fun started! I was told by Tatiana that I would have to pay an additional $100 for an "upgrade", a $35 guest fee and another $95 for the exchange fee. Grand total, and additional $225.00 in addition to the $520 timeshare fee I pay for my timeshare yearly. When I disagreed and told them that it was not acceptable, they told me that Hawaii was "prime" and the week I requested (the same week I gave them in Cabo) was during a holiday and that would cost me more. I explained that my banked unit was a prime red two bedroom that could be converted to two one bedrooms and that they were only giving me a one bedroom in return She then put me on hold and got her supervisor Ragu on the line...it only took 15 minutes for him to come back to the phone. He proceeded to tell me that Hawaii was prime and Cabo was not!!! BUT, he said, "We're all about customer service so let me see what I can do. I'll call you back Monday by 10am (This started on Friday before)." The next day, I called and was told that he had not spoken to the powers that be...I think he forgot over the weekend and/or didn't bother. I waited patiently another day only to be told by Tatiana on Tuesday when I called again, that Ragu had asked her to pass on a message to me that my request to lower the additional expenses had been denied...the guy didn't even have the gonads to speak to me himself!!! On Wednesday I called them again because they had told me I needed to send my credit card payment within 24 hours...as of Wednesday am, I had still not received the information I needed and the deadline for the condo they were holding for me was going to expire. It took me 3 calls (they hung up on me twice after putting me on hold forever) and 6 people to finally reach Taiana to confirm that they were sending the documents. This company is fraudulent and getting away with ripping people off. NONE of these additional charges are disclosed in their catalog or on their website. Don't use them, and warn your friends away!!! I'm passing this on to the Nevada attorney general's office.

We have just returned from Grand Myan vacation. We made the mistake to attend the Grupo Myan intorduction to there time time share program. What a mistake!! I have been in sales at all levels and feel qualified to say that this was the most orchaestrated, non-relenting, sales attack I have ever experieranced. We walked away to consider what had been presented to us. We returned the following mourning to rejecdt the offers close out the process. We greated with again another gently and genourous closer guy "BoB & Joe" (no fooling) and ended up taking the time share package. We arrived home yesterday with concernes of the promises made by Bob & Joe. So we made a google search and found the complaint page. This was very informative. We are know on a mission to research ways to cancel the payment and make other awair of the HSI tjme share and Grupo Myan programs.