Two Years ago, my son Warren van Zyl passed away in a car accident. He had 2 policies with Hollards & two years down the line, I'm still unable to get any satisfaction from them regarding any payouts. I have phoned over this period just about everybody emplyed at Hollards with queries & am always told somebody will get back to me, which never happens. I've never had one phone call returned in this time. I have found them to be dishonest in their dealings with me - passing the buck seems to be the order of the day. I would NEVER recommend anybody taking out any form of policy with Hollards.

I have been called by and finalised my deal with Thurston but one of the people I took the policies for passed on before the six months even before the first debit order could go through. I called Thurston he asked me fax a letter confirming the death and fill in a form, I did just that. A debit order went through the first time which is not a problem cause I was informed that if it does then I will be refunded. I sent Thurston an email informing him and he said I must email a bank statement then it will be refunded, this was 3 weeks back I have been liasing with Thurston via email with no response or out of the office so he does get my emails its just that he is not responding. After sending the proof I sent an email asking him to confirm the reciet but with no avail. What kind of service is that, he does not acknowledge my emails. I am disappointed, I have kept all the emails from Thurston.

I was in a car crash with my car.I also called their own roadside emergency number, as I should do.They could ALSO not find my details, I could hardly hear the guy as he spoke so unclear and could not speak English properly and he asked me a milllllllion questions while my car was standing in the road and had to be towed out of the wayt!!!Almost two hours later the car was towed!After that it has only been more pain and bloodsweat as nothing happened as they promise. I have probab;y called out hundreds of rands to their call centre beacuse the authorisation just didnt come through, day after day after week after week!!!Then after they did this in the end, now I cant pick up my car beacue they have the excess amount wrong!!!I have called almost 20 times and spoken to lots of different people who keeps saying it will be delt with but NOTHING happens, NOTHING!!They even ask ME what my excess should be and then say 'OH'.????????????? What kind of company is this?????I am at the end o fmy tether and will definately move companies, this is absolutely riduculous to say the least!!!