Good day
I hope you will be able to assist me.
I phoned Hollard on 18 February 2010 to take out a Funeral policy mainly for my Dad. My mom passed away in January. I spoke to Miranda Ngongoshe on February 18 from 09H43 -10:12 to take out the policy. She said it can only start the 1st April and the amount R218. My Father will be covered for R10 000, myself and my husband for R30 000 and I can’t remember about my two kids the exact amount. She will email me the policy and post it to my home address, if I am not happy then I can still cancel When I phoned today to ask them about the email and my policy contract that I did not yet receive, they told me my Husband is the policy owner and I am the spouse even though I took out the policy and it is my bank details. My Father isn't even included in the policy. The total policy amount is R138 When I spoke with Miranda I mentioned to her that my Father has a policy with them for R5000 but it is not enough so I want to take out a policy for him as well. They even phoned him to confirm that I am his daughter and he is my father and if there are any objections. I phoned them today and spoke to Kashia who will send me a copy of the tape that is the actual contract but I have to wait 30 days for the copy. Miranda also told me that my father can only claim after 9 months from the start of the policy. Now they didn’t include him in my policy. I do not have a policy document or anything. Nobody is able to help me. Kashia only gave me my policy number today (10059075) Please can you assist me with this matter; I was told that the conversation on the phone is the actual contract and then according to me the contract is being broken by Hollard.

Thank you in advance for your assistance in this regard

Kind regards

Amanda Labuschagne
(SHEQ) Safety, Health, Environmental & Quality Manager
Plastic Omnium Urban Systems
Tel: +27 12 250 9100
Fax2mail: 086 691 8453
Mobile: +27 82 691 7074
Email: [email protected]
Home Page: www.plasticomnium.co.za