On December 6th, I received an email from this company promising a $25 gift card for any purchase over $75 before 8pm EST. I placed an order and received a confirmation email at 7:51pm EST. My order total was $87.33. When I called Hollister to inquire about my gift card, I was rudely informed that my merchandise total was only $72.00. I asked if I could add any more to make my total enough and of course the answer was no, and if I return the order, my shipping and handling fees will not be refunded. This company has lost a valuable customer.

This evening I took my daughters shopping for clothing. My oldest daughter wanted to purchase a number of items from Hollister . Shortly after we arrived, my daughter gathered numerous items to try, and I was prepared to spend a substantial amount of money as she has outgrown all her clothes. At that time, my 7 year old daughter informed me that she had to use a restroom immediately. I asked the sales associate if my daughter could please use the restroom, but she told me "no". I was shocked and quite disappointed. I told my older daughter to put the clothing down as we had to leave in search of a restroom. We were lucky to leave before my daughter urinated on the floor, which would have been a fine mess for the sales associate to have to clean up.

This Hollister store is located at an outdoor mall. I didn't know where I could find a bathroom, and the sales associate offered no directions or advice. Therefore, I had to leave quickly, load my children in the car as fast as possible and drive to a restaurant where my daughter could use a restroom.

It is a shame that the company does not value its customers. I completely understand that these stores have company policies that don't allow public access to their restrooms, but could it really hurt to let a child use the facility in an emergency situation?

I am so disappointed in my shopping experience at Hollister.

I placed an online order at Hollister, however moments after I realized I made a mistake on the order so I called them to see if they could fix the mistake in my billing address, they couldn't so we canceled the order (minutes after it was placed). They STILL have a hold of the money in my checking account. I called them yesterday and they said they put a hold on for 3-5 business days. Why? If I walk into a Hollister store and have some clothing in my hands and then decide that I don't want to buy it, employees don't run up and tell me they have to hold $200 but I can have it back 5 days later.

Visited Hollister today (Saturday, October 2 at 3:30pm) with my son. It was the second time I had visited a Hollister, the first time being almost three years ago to buy gift certificates for a friends children. The obvious: it's dark, it's loud...no big deal. However, I was absolutely shocked by the blatant rude behavior from two of it's employees. Here is my story:

I was standing in line behind a customer who had a large purchase. There were apporximately three customers behind me. There were several sales associates passing behind the cash register. None stopped to assist any of the customers in line. After the customer in front of me had problems with their large purchase I asked a sales associate if it was possible to open a second register. She rudely replied "That's what I'm TRYING to do." But, she wasn't really trying to open a register. She was trying to finish the task of taking empty boxes to the stock room...not a priority...so we waited. We waited. We waited. She finally returned and said the next person could come to her register...which was me. I had one item to buy. The sales rep said something to me. I didn't hear her. I leaned in and said "I'm sorry, I didn't hear you." She was quite dismissive and said "Forget it!" But it was the WAY she said it...just rude. And LOUD. So, I said again "I'm sorry...I just didn't hear what you had said (she probably said something like "Did you find everything alright?"...but I REALLY didn't hear her.) Anway, she walked off...leaving me to wait some more. I could tell she left just to have some control of the situation...I mean, all I said was "I didn't hear you" and she felt the need to get hostile with me...rolling her eyes, turning her back and just being plain rude. She went to the stock room where she was talking to another sales rep...and they were both looking at me. I'm thinking "Really? I just said "I'm sorry...I just couldn't hear you" and she feels the need to get her manager?!?!

Anyway...the manager comes over...irritated. I leaned in and asked him if he was the manager and he said yes. I told him his sales rep was rude to me and raised her voice with me and all I did was say "I'm sorry, I couldn't hear you, what did you say."...he proceeded to roll his eyes at me...deep sigh...very irritated. I simply couldn't belive that this was happening. Really? Is this the way you treat your customers??? I did nothing...I approached the counter...and was asked a question...which I didn't hear...and it turned into a "power trip" for the sales rep. The manager was horrible. He said "I just want to get you on your way". Really?!?!?

I've been in retail management with a major company for 10 years...upper level management. I am absolutely shocked that a manager would act this way. This was a horrible experience. I came home and contacted Hollister by phone. I was given a recorded message stating they take care of "store issues" by e-mail. Wonder why...because they have so many!

As I was researching the internet looking for Hollisters customer service phone number I have run into sevearl people complaining about their customer service. I hope they know they can't continue to treat customers badly and expect to have a long-term successful business. It may be successful now...and they think people will buy their prodcut regardless of how they treat their customers...but I for one won't be returning.

Okay So 2 Years ago, I got a job at The hollister at carriage crossing mall in collierville TN, That same day I got a levulan treatmenton my face, which makes your face feel like its inflames for about 1 week, as I went into work for my first day at hollister for the 3 hours that i was there I could een smile becasue i was in so much pain, I wanted to ask the managment constantly if i could come back next week but I was afraid they would just fire me becasue it was my first day. Then I decided on my own that I would jusyt have to leave, so I decided to leave after m first 3 hours there becasue the pain was so unbarable. 2 years after that incedent I am now liveing in rancho palos verde, CA and recently applied at an abercrombie and Fitch store at a nearby mall. that same day I got interviewed. 4 days later I called abercrombie and fitch and they told me that they couldnt hire me becasue I was in the HR system as non-rehirable.I was puzzeled and asked why?... The managaer of the store then told me that i had worked for hollister and that the manager there told HR that i had been written up 3 times becasue i had a bad attitude and i was a bad worker. First of all I only worked for hollister for 3 hours of my life, 2nd of all i never signed anything saying stating that i was writen up. and 3rd of all i never got payed for the 3 hours that i was there !!! tha manager at the hollister i worked out 2 years ago totally lied and now im unrehirable for no reason !!! who do i tell of this ?? I need HR to change this !