Okay, for all you who complain about hollister its really not a big deal. I dont even like anything but there sweat shirts, its like american eagle. You cant really do anything about how they make the sizes, and you cant blame the empolyees they cant do squat about it. I dont fit in there clothes well but it doesnt bother me, i have big boobs is all. I wear american eagle. If you too big to fit in anything, exercise? its not hollister fault. I think its rude to call someone fat and tell them to stop eating, but hollister has never said that, they just show a heathly image

After shopping at hollister for several years, I have to say I am very dissatified with hollister. This weekend, my daughter was in the store in the Concord Mall in wilmington, Delaware with three of her friends and basically got kicked out because there were several of them. She basically put her hand on one of the girl's backs and pushed her toward the door! My daughter had a gift card in her hand and planned to shop at what used to be her favorite store. When I telephoned the manager, she basically
told me that teenagers are not allowed to linger in the store, never explained and never apologized. Not only have they lost our business, but they have also lost the business of several of her friends. That is what happens when you give power to a child. They should be a little bit more careful about who manages their stores! Sounds like discrimination to me!

Manager/ counter girl JESS is rude and the employees wear strapless clothess with huge boobs hanging on counter. must be new 21st century dress code. Wretched..

I come in 4 exchange .but had a question.
****"Can i make an exchange without receipt, it at home, i can get it and come back later if have too."****

JESS took over the counter forcing a store credit cause i wasnt prepared for exchange. i was inquiring so i wasnt ready for exchange.(My Receipt was at home in drawer HA THE ONE time i wanna get organized!)after breaking away from her hateful download on me, i get the clothes 4 exchange she tells me i rude and she dont have to do the exchange.

i tell her "do wutever u want too and ur the rude one".

JESS, manager, throws my shirts in bag and tosses bag across counter my direction. When i ask 4 manager she saays she's it and becomes very clear that she owns the store...Right LOL!!

! so i had to get store security to get ionfo off her for complaint and store security said she would not give the store phone number.story gets better cause i return w receipt hours later and next counter girl is rude too...

upon return to this store i had my transaction ready. I am prepared with exchange meaning correct sized items IN HAND(JESS the manager made SURE i knew proper procedure from earlier visit at 1-2pm), receipt, proper ID AND BOTH items in bag FROM Hollister. Handed it nicely with my 15 yr daughter by side."Like to make exchange please."

She says nothing for 3 minutes poking at register and then" That will be 15.$ blah blah.cents"

AS sweet as a possibly could I stated" Are the shirts not the same price ? I just wanted an exchange for the same shirts i brought you.?"

She snarls " You handed me only one shirt"

I remark."Uh no, I handed you the bag and the other shirt is in the bag i guessing it still in there."

She rolls her eyes looks in side the bag and blows her breath going back to poking at the register. I look at my daughter
begin to talk about the music on speaker playing n how I think i seen them at the tavern n Next town over and then ... THE COUNTER lady BLASTS me "IS THERE A PROBLEM?!"

Startled, amazed that this lady 5'2 long straight black hair maybe of foreign desent is behind the counter representing an upscale storefront with an aquamarine halter shirt size DD boobs hanging on counter barking curtly at a customer not even engaging coversation with her. Upon looking at her, acting with GHETTO attitude. Completely floored! Keeping my composure I smiled dand said "No honey we are not even talking about you, " I went back to my conversation with wide eyes.

Now I am waiting for the end of the transaction and waiting and waiting and miss counter girl of the year doesnt say thank you or have a nice day but in the same Ghetto attitude "Is There Any thing else?" ...

Now i am thinking they share JESS's attitude in group meetings and this is how she trains her crew or there is a seriuos storefront problem.
I will not return to that store, nor give my kids money to support the chain when shopping. Now I love to shop and went to Game stop the same day with an exchange and got a totally different attitude. Which happens to be right across from Hollister. AMAZING!!

I placed an order for hollister clothing online on the website.

The company charged me in british pounds which i later found out when they sent me a receipt for the purchase.

I contacted them 4 times with no response to query whey the charge was so much higher than the USD dollar price and why they also charged me in british pounds.

This order was made using a usa credit card with a usa billing and mailing address.

Hollister ignored me for days and on the day the order was shipped they contacted me saying there was nothing they could do to help me.

I suggested they adjust the charge to reflect the correct USA dollar prices but they refused. I then requested a return be processed and they agreed to that but charged me handling fees and shipping fees to return the product.

OUtrageouse - it took 10 email exchanges and they refused to accept their error in the order.

Not only do i have to pay these unnecessary shipping and handling charges - i have to reorder the goods to get a correct usd price and pay for shippingcosts again.

Company has poor service and i do not reccommend ever shopping online with them as they are extremely rigid and unhelpful .

Ordered 4 items online, recieved a damaged bag from post office w/one item that wasnt even hollister, and 2 items that were wrong size, called, got a very nice person that told me he would send this situation to the right dept? so they could decide what to do?really?told me to take pics of everything(just in case)he basically blamed the USPS, couldnt gaurantee me anything.promised me an email by the next day, nope. no email, called again, girl this time, told me they have 3 days to respond to complaints, wait til the next day. asked for a supervisor, nope. their supervisors dont take phone calls, or make them.(what do they do?) recieved email saying my missing items would be "expedited" in 6 days. then in same email was told if i were to recieve a duplicate package, i should send it back immediately or my card would be charged again.DUPLICATE? why would they send 2? and why would that be my problem? oh yes, and run to the post office and send the first package back too, the damaged one, and they would so gracefully not charge me the "smartlabel charge", like they are doing me a favor. OMG, I have been dealing with this situation since ordering on July 5th, it is now the 23rd.I have all of their emails and mine saved. I dont take this lightly, and i know other customers(as ive seen sooo many online) dont either. seriously, this is absolutely the worst service i have ever recieved from any company, online or in person, they really need to evaluate what their people are doing. definetly have lost my business forever. by the way, i still dont know if im recieving what i ordered or not, because hmmm.. their customer service supervisors dont make or take calls, and the emails ive recieved contradict each other.