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TKS
May 28, 2009
Everything
In a regular work day for me (a lead stock) at Hollister includes several repetitive tasks.
1. When I get to work I pull eUSR (Items that have been sold and need to be refilled). Then put it on the sales floor.
2. I pull SPR’s or Priority. (Items that come straight out of shipment and then go to the sales floor if needed.)
3. I then finish processing shipment, which is usually anywhere from 1 to 5 hours of work.
4. I then take a 15 minute lunch break, if that, and then get right back to work.
Then, throughout the rest of the evening, I have a couple more things to do (usually in order of current importance).
1. Pull eUSR repeatedly to make sure it doesn’t get to high.
2. Perform stockroom maintenance (Organizing a list of certain bays, making sure everything is labeled correctly, etc)
3. Fold backstock (Items that were returned, or brought back because they weren’t on the sales floor, including any items that were removed during floorset changes.)
4. Clean the stockroom (Sweeping, wiping down, etc…)
Based on how any given day goes, I could have tons of eUSR to fill, 10 boxes of shipment (which mind you would have more shipment processing hours then I get in a day), and a SPR list the size of my leg. Mind you all this is supposed to be done in 6.5 hours. I actually get 8.5 on Fridays (including lunch break).
I found most Lead Stocks in other Hollisters around here have been doing it since the time that they actually got 40 hours a week. They had recently cut hours before I got my job, and still expected me to get good enough to finish it all within a few months.
My complaint:
I have 32 hours (34.5 if I don’t take lunches), to do a job that has required 40 hours in the past. Stop paying your CEO so much and either give me more hours, or pay me more. FYI: I got written up yesterday for not getting all the backstock put away before I had to leave, and not sweeping.
On that subject: It amazes me you can actually get people with degrees to be your managers. Not only do I work more than my assistant managers and get paid much less, I don’t think they get paid enough either. Part of your company’s problem is that people with degrees ARE getting hired! Anyone with half an ounce of logic knows they could be making much more with that degree instead of working at Hollister. So it pains me to see people with such knowledge, stoop to work for such a Company.
One last note:
You guys lose more money from shrink than from anything else. Here’s a tip from a lowly Lead Stock who doesn’t have a degree: Take those gaudy, god-awful surf boards down from behind the registers and hang them from the ceiling or something. Install shelves in their place, remove your perfumes and colognes from the sales floor, and keep them behind the counter on these shelves. Tada! Probably one of the easiest stolen items just made so much safer. Maybe with the money you’d save, you could actually afford some cameras that do something.
Also, stop being such pansies about things! Grow some balls and prosecute people who steal from you! “If a customer admits to stealing, ask them to leave the store.”(Quoted from the Training video) What the deuce is that? Of COURSE people are going to steal from you!
Hollister: Great clothes, Crappy management.
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Hollister
May 22, 2009
False Advertisement
Hollister was my favorite store until recently. I have spent alot of money in this store. This experience has saddened me and I will not longer patronize this store:
Entered store #30373 to purchase a couple of tee shirts. I was so excited because the tee shirts that I wanted were on sale for $12.90 per the table sign. I picked out 2 tee shirts and proceeded to the checkout counter. When the sale was final, I noticed on the receipt that the amount charged was $14.98 per tee shirt. Please understand that it is not the amount of money that bothered me, it was the way I was treated by a manager. When I questioned the price, the manager said that she could not make a price adjustment and then she went and retrieved the sign so that no one saw it. I am so sad and upset. Because the store manager did not correct the problem I returned the shirts at that moment and requested to speak with a district manager. She said that there was no one for me to call. I honestly would have paid the $14.98 per tee shirt if the situation had been handled in an honest way. There were 2 other customers that could not believe that the manager would not give me the correct price that was advertised. They walked out of the store and did not complete their puchases. I wanted to cry. The manager acted like a victim. She lost my business for the Hollister Company. I have spent hundreds of dollars in the store for my teenagers and could not understand the treatment that I received that day. There was also an employee that witnessed the treatment also. He could not say anything. I feel that she did not do her job properly and should be reprimanded. When the manager removed the sign, she was being dishonest and trying to get away with the fact that the merchandise may have been improperly advertised in the store. I really loved Hollister and the wonderful beach clothing. Now my family will have to find somewhere else to shop for beach apparel. All I wanted the manager to do was to sell me the merchandise at the price that it was advertised. She refused and lost business because of it. Pricing was not the issue, it was the dishonesty and failure to sell a product to a loyal customer...
Kristine
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