I am past due date to receive a promised rebate from JC Penney’s purchase of the Home collection frying pan.
I called the 1-800-497-4959 number and selected 4500 as an agent extension for the rebates. There was only a message so I left all my information asking them to call me back and that their rebate check is 1 week past 10 weeks.
Nobody called me back, so I called again the next day. I did speak to a woman that time. I had to spell my name 5 times to her; I was put on hold 6 times by her and I she told me that my name is not in the system “yet”. I was told to call back in one week.
I explained politely that I will call back, however I will not accept not receiving the rebate as it is their legal obligation to fulfill their rebate promise.
We as customers are protected by a law. You all can complaint to FTC, Attorney General, and to the BBB (if they are registered there) if you don’t receive a rebate, FTC and Attorney General has to be mane in the state where the company is from which is California.
I am a person of principles and had to complaint before one time and the Attorney General resolved my problem. I also received letters confirming my claim.
Please have evidence available for the complaint – I did. I write down each phone call I make with the date, time and who do I talk to and shat was said. I have copies of all paperwork regarding the purchase and my complaints.
The problems of companies not honoring their rebates is growing.
We have to complaint and fight for our rights. Lots of people loose their rebate papers, lots of people don’t make copies of their rebate submissions, or don’t bother to place a complaint on an Internet. I believe that only a tiny portion of cheated people by these rebate scams do actually file a claim. This all gives the companies more power to get away with more lies, more promises, and therefore more scams.