I started out with "Brinks" on August 30, 2006 my initial term and renewal terms was set for three years through August 30, 2009 at a monthly rate of $33.99 and after tax $36.37. The name was changed to Broadview Security on or around June 27, 2009 with an effective date as of November 07, 2009 and was set at a reduced rate of $29.95 including tax as of September 22, 2009 through September 29, 2012.
However, on or around June 14, 2010 it was my understanding that ADT Security Services either bought out Broadway Security or join forces with them, never the less, I became very concern about all these changes going on in rapid succession, so I called ADT for service on March 15, 2011 and was given the assurance that all is well with my system. Since then, on more than three occasions my home-alarm system was inadvertently activated and to my surprise no one from ADT contacted me to find out if all is well in my home, mind you, both Brinks and Broadview Security never fail to respond to any alarm coming out of my home.
On or around June 13, 2011 I called ADT and requested service, it was quite a surprise to learn from the person I spoke with that ADT was not receiving any signal from my system indicating something is wrong. I was shocked to hear this considering all along I was paying for a false sense of security; thank God I was fortunate nothing seriously went wrong in my home. According to the person at ADT he will have a technician at my home on June 17, 2011. This was a disaster, unfortunately, I didn't get his name because I was so confused the way he was carrying on, he demanded to look in my bedroom where I have my computer and when I question as to why he need to do that he became very angry and said I need to look at other service providers I'm currently using, but when I objected and told him it's not right for him to titivate with other utility company equipment, but this made him more angry and he told me that he's got other customers waiting on him for service. At this point I became scared and ask him to leave my home.
I immediately called ADT and spoke with someone proclaiming to be a supervisor, I figure he would listen to my ordeal, but he told me its common practice for their technicians' to behave in that manner. I immediately requested to have my services disconnected, but the supervisor told me I need to call back during regular business hours. On June 25, 2011 at 3:28 PM I spoke to Tanya on 1-800-437-3611 who reminded me to call between Mondays - Friday between 8:00 AM - 6:30 PM to cancel my contract. On June 27, 2011 I spoke to Lynda at 8:32 AM who gave me a new number to call 1-800-437-3611, Tara answer the phone and then switch me over to Laveda at around 9:50 AM who said she's a supervisor.
According to Laveda, I'm in a contract with ADT which runs through September 29, 2012. I told her that this is totally unfair especially all that I went through with this unreliable service and I want a company that I can trust and rely on, so I'm leaving ADT without any regrets. I was told by Laveda that I will have to pay the remaining balance of $29.95 per month through September 29, 2012. I could understand that I'm liable for some kind of penalty, for example, consider the length of time I'm with its predecessor at $36.37 per month then to $29.95 with fourteen months remaining on the contract, a difference of $6.42 multiply by fourteen equates to $89.88. Lastly, I've had no upgrades since the inception of the contract with Brinks, so I don't even understand why I had to be tied in to a new contract.
Ecliffe of Kissimmee, FL