I wanted to post this complaint hoping I will reach out to any future neighborhoods that will be effected by this company. Home Shield Pest Control has figured out a way to build a customer base by using old school methods. (door to door). There is nothing wrong with that as long as you are being honest and selling an honest product. That is where the problem starts with Home Shield. The sales reps are not trained on making sales what they are trained on are tactics to CLOSE the sale. What that basically means is they do whatever they can to get you to sign a contract. Once you sign the contract you have 3 days to cxl it or you get locked into a 5 or 7 service contract. Here is what they dont tell you about the contract. If you want to cxl you will need to pay a 73% cancel fee. They say this is to cover the cost of materials and commisions to the rep. They also dont tell you that if your not home they will just service the exterior of the home. What they do tell a customer that calls in because they are not happy is its all on the contract you signed. The sales reps do a good job of distracting you from reading the full terms. They dont care about your home or family at all. What they care about is getting the sale so they can make a commision. I have worked for these compnaies and have experienced this first hand. I want to share a story about a customer of Home Shield. I got a call one day from an olde women (senior citizen) she called to say she did not want anymore services because she was on a fixed income and was told by the rep she could cxl at any time by just calling the office. My job was to inform her she had a contract and would have to pay termination fees. She then said what contract? I said the one you signed, she then told me she explained to the rep her eyesight was bad and she could not see what she was signing. The rep then assured her was nothing she had to worry about and could cxl at any time. The poor women signed and her signature was so hard to read because she couldny see the lines to sign on. This rep took full advantage of this women.

I cxl her account with no fees due to the lack of honesty from the rep. Its things like this that happen every day and I was having a hard time dealing with this. This is the reason I left the company. I also want to point out that it doesnt matter if you have a no solicit sign on your door they will ignore it.

I also want to point out they will tell you that all their products are safe and organic. I will tell you this is also un true. There is one bottle of botanicals in the storage box and it just sits there. The materials they use are not organic at all. They can have an effect on the people living in the home if they are not applied properly.

My advice would be to not use this company and their dis honest buisness practices. If you are approached by them make sure they explain all the details of the contract in full. Do not sign the contract until you read it fully and dont let them pressure you into signing the contract. And if they tell you all your neighbors use their service, go ask your neighbor with the rep and you will see he is lying. Buyer beware.