My great grandmother and I go to the Home Town Buffet at the Moreno Valley Mall all the time. Especially when I was pregnant. We would go like 2-3 times a week. We have NEVER had a problem with their customer service. In fact they were great! We had not been in like 2 months or something due to some things, but on June 18, 2008 we went again. My great grandmother LOVES to go there. Or at least she used to.

We did our usual routine which is I drive up to the front and let her out. Yes, she is 91 yrs old and can walk on her own with out a cane or a wheelchair. She is as smart as a whip too. I let her out and she goes to the line. I park the car and get my son out (who now is 9 and a half mos). Sometimes (depending on the day and time), she may still be in line, or sometimes she has already paid. This day, she had just paid when I got to the line. There was a new girl ringing on the register. I looked at the receipt and she had charged us for 2 adults. I made her aware that she did not charge my great granny for a senior citizen. She called her manager to reverse it. The process was taking a long time, but we were patient in waiting. My great grandmother finally asks me what is going on. She's smart, but she does not hear too well. I said to her in the form of flattery that she must look extra young today because she was rung up as an adult and not a senior. Low and behold, the cashier chick looks up and says well maybe you shouldnt let her come up here by herself! WOAH!!! I could not believe my ears. I said excuse me? I said to her well she is 91 yrs old and she is an adult and can come and go as she pleases and I started to explain how I park the car and get my son out etc, then thought to myself, wait, why am I explaining myself to this girl. She had the nerve to say to me that I dont need to get an attitude with her. Mind you there is a line full of people behind me. So she said to me well you dont have to act so rude to me and I said well you dont have to act like a B! She then she flips out more and starts going off on me and I told her to call her manager. After lipping off some more she does and she is still running her mouth. I told her that she needs to just stop talking and hurry and get her manager over here. He comes and the first thing out her mouth is she called me a B bla bla bla. The manager was like well you didnt have to call her a B! Im like EXCUSE ME? First of all, I did not call her a B! I said she does not have to act like a B! How dare he come at me like that with out knowing the whole thing. I mean what about what first happened yanno? So I told him. He did not seem like he was really going to get after her for it. I told him I wanted corporates number. He thinks I am stupid, well he gave me the number to the store. So to just skip ahead ... I did not call the store. That day I went to their corporate website and filed a complaint. I never heard anything back. I complained about 2 more times on different days on their site again, and did not get any feed back. Finally yesterday I filed a BBB complaint and today I am writing a complaint here. I have not been back since. It upsets me because I would like to go back, but I am so appalled at the terrible customer service I received that day. My great grandmother was so upset because she saw me upset and she has never seen me upset before. It ruined our lunch. We did not eat much that day and just left. When I go in the mall and pass by Home Town Buffet, I sometimes see that girl still ringing on the register. I wonder how many other people she feels she can make comments to like that. Customer service has gone down hill in so many places, it is a shame!