Dear Mr. Green:

I certainly hope this letter find you making a lot of people happy in purchasing their new home.

I just wanted to let you know of my experience with Home Warranty of America of Lincolnshire, IL. PLEASE MAKE YOU CUSTOMERS AWARE BEFORE DOING BUSINESS WITH HOME WARRANTY OF AMERICA, LINCOLNSHIRE, IL.
On July 21, 2006, my AC Unit stopped working. I called Home Warranty. They could not reach their contractor immediately, so they approved me to call an air condition service company of my choice. I called Norrel, since they serviced the unit in April. Norrel said the compressor was grounded. When he talked to Home Warranty, they said it would be feasible to order a new condenser. Rachel, with Home Warranty said they would order a Carrier Unit on Monday and that they would call me to set up a time of service. On Monday, when I hadn’t heard from them, I called again. NOW, they would need a second opinion. They called Air Services from Pelham. This is the company that they couldn’t reach initially. This guy said it wasn’t the compressor; it was in the electrical system. Home Warranty sent out an electrician. The electrician came out and did a check on all wires from the ac unit to the fuse box. He determined it to be the compressor. He relayed that information to Home Warranty. Home Warranty said before they can authorized service, the will need another opinion. They approved me to call an AC company of my choice. I called ALATEC Htg & Air. He came out and determined the SAME THING as what was said before; it was the compressor. He not only said it was the compressor, but before winter, I will need to have some furnace pipes replaced. He gave them a quote of about $3800 to complete the total job. Home Warranty said his price was outrageous. NOW, they wanted a 5TH opinion. Mind you, I’m taking off work every time a contractor comes for an opinion. They called Mallory Htg and Air. This guy should have retired YEARS ago. He was actually 83 years old. He said the same thing as the other 4 said… it was a GROUNDED COMPRESSOR. I later found out he agreed to take the job for $1500.00. I asked my father, who is 77 years old, to come out to let Mr. Mallory in. My dad said he came with a compressor so large until he had to help him bring it up the drive way and set it in the unit. If I stayed home when he started, he would have been out of luck. Dad said the compressor weighed about 100 pounds! He started July 31st. My daddy worked with him everyday. Daddy said he would not have been able to complete the job without him. THEN… he had the NERVE to give daddy $20.00! I almost lost it. On Saturday, August 5th they finally got the air working after 16 days of heat in July in Alabama. You know for yourself that the temperature has been 95 to 98 degrees. I wouldn’t treat a dog the way I was treated. My son has asthma. Did they care? Not enough to go ahead and repair my unit. Home Warranty agreed pay for a hotel room for 3 days. I would have to pay for it and they would reimburse my money. I had to service fees for 2 of the contractors and I’m waiting on them to send a refund. What do I look like having to wait 3 to 4 weeks for another refund? They even said I could replace the condenser and they would reimburse me. Yeh… right. If they didn’t want to pay the $3800 to Alatec, then I’m not making a loan to cover what a warranty company should do. Somehow I think they would leave me to pay the entire bill.

Someone told me to write my closing attorney to advise him of Home Warranty of America. My real estate agent found them online and she paid them as a gift. I don’t think she knew anything about them, but I did let her know of my dilemma.

I’m am planning to write the President, Operations Manager, the Better Business Bureau in Birmingham and Lincolnshire, Illinois. If you have any other suggestions, please let me know.

Whew!!! I got that off my chest!

Do NOT pay for a home warranty through this company. It is a total scam. They do not cover hardly anything - pretty much any issue you will have, they have some ridiculous loophole for why YOUR particular problem is not covered. The only thing they seem to cover is only the most basic things that you could fix yourself or pay for out of pocket easily anyway. To add to the fact that they effectively steal your money for this worthless warranty, service is terrible too - they will not call you back, and takes forever to get a person on the phone. STAY CLEAR OF THIS COMPANY!!!

My husband and I purchased a home in Tulsa, OK Feb 25, 2009. It is an older home and was bank owned. The bank had had the home winterized and was in good condition. We hired a home inspector to inspect the structural and operating machinery of the home for any problems. Our realtor gave us the information about Home Warranty of America, stating they were one of the better warranty companies. I review the company web site, coverage and proces. I contacted the warranty company and spoke with a sales rep about the offered coverages. After care review, I selected all option that would meet our needs and the realtor emailed Home Warranty and purchased the coverage. Total premium $519.00. On April the 21st, the air conditioner was turned on for the first time since purchasing the home. Its seem to be cooling the home. Later in the evening my husband noticed that the ac was not blowong cool air. We assumed it must need freon, a normal maintenance item. My husband called Home Warranty and spoke with Evelyn. Right away Evelyn stated the AC was not covered under our plan. The following day, Evelyn called us back and advised us that she would open a claim and send a techncian out, but if the was any damage, we would have to provide a copy of our inspection to her. The tech came out and found that the compressor pump had gone out. We received a call from Evelyn rejecting out claim. She stated that the tech had informed her that there was no way the compressor had gone out in a day or two. I the made a call to the realtor and he gave me the sales rep for Home warranty, Penny Roth. I explained the situation and wondered why there was no coverage when we had purchased an additional coverage for pre-existing conditions. Penny had me send her a copy of the home inspection, that stated clearly, due to the outside temp of 49 degrees, the system could not be checked. There fore if the ac unit was not working, then coverage would fall under the pre existing condition option. Penny said that was her question to the company and she would get back to me. She has never called back. Then I made a call to David Soebel, vice president of sales. Mr. Soebel advised me, upon review of the claim, that since there is no proof that the ac was or was not in working condition at the time of contract purchase, they would rely on the opinion of the service tech, and that was why they rejected the claim. We have spoken to the service tech, the owner of Apache HVAC, David and he advised us that he did not tell Evelyn any of the information she put on the claim. He stated there is no way of telling when a compressor pump goes out. David as offered us a signed letter stating that . I agsin called and provied Mr. Soebel with this new information and he hen told me, to refer back to the contract, paragraph 1, section C. the unit is in place and proper working order on the effective date of the home warranty contract. And that the prior days conversation regarding the professional opinion for the service tech was no longer valid. Wow, double talk. It is my opinion that Home Warranty of America defines their policy coverage that best fits their needs, not the consumer. Fraudulent contracts are being sold. Someone must look into this and file charges against them. There are many complaints filed and most have the same discrepancies.

There were several attempts to have these problems fixed and was left out in the cold. well really it was the hot because i just bought my first home and they said that they talked to my girlfreind and said that she said it never worked but the first claim was made in may well guess i didn't need a A/C during that other 90degree weather. Then they said my septic system would be covered and sent someone they called out and talked to them and then said that it was an existing problem and not covered. WOW imagine that well heres $500 dollars thanks a lot.