I called AHS to confirm coverage on a broken plumbing part in my bathroom. I told the representative that the pipe coming out of the wall that my shower head attaches to had broken off inside the pipe in the wall. Prior to calling I went over my contract thoroughly to see if this part was covered. There was no mention of it, and that is why I called to ask. I was told by the representative that the part was indeed covered as long as the breakage was due to normal wear and tear, which it was. When the plumbing contractor called I told them that the pipe my shower head attaches to had broken off inside the pipe in the wall. They scheduled an appointment the following day. When the plumber arrived, I once again repeated EXACTLY what I told the AHS representative, as well as the person scheduling the service call at the contractor's office. Without even coming inside the house, the plumber told me that the shower arm (that is the name of the pipe that broke) was a fixture, and not covered by my warranty. Why didn't the AHS representative know this? Are they not trained at all to know what a fixture is? No they are not. Is it my fault that a plumber came out to my house only to tell me it was not covered? I don't believe so. I spoke to the man that the plumber called to confirm coverage, as I wanted to find out who's responsibility this was. He told me to call the number I had originally called to confirm coverage, and tell the representative that I needed the supervisor to pull the tape of my call to determine whether or not the service fee could be waived. I did exactly what he told me to do. I was told an email of my request would be sent to the supervisor and she would call me within the next 2 days. I waited a week and made a second call, and a second request. I was once again told I would receive a call in the next 2 days. Today I made my 4th call and 4th request. I was given every excuse in the book as to why this was not the fault of AHS, from the representative. He did, however, tell me the supervisor WOULD review the tape and call me "soon". I informed him that I have written a letter to their corporate office in Memphis, TN, and if I did not hear from anyone in the next 2 days, I would send it, and would also file a report with the Better Business Bureau. I also told him that I have a bill for a $60 service fee sitting in front of me and I am not a person that can ignore paying a bill. That is the reason I must take further measures to resolve this.

And just a quick mention of the last service call I placed to AHS prior to this. I called to report that the water line to my refrigerator had broken. I would have fixed it myself, but there was no shutoff inside the house, I don't go under my house (spiders and snakes) and I could not move the fridge away from the wall to get to it. They sent a plumber out (the same contractor as this time), who pulled the fridge out, put GLUE on the plastic line and wrapped it in electrical tape, assuring me it would hold. I don't know who she thought she was fooling. I paid her the $60 service fee, she left, and I got in my car, went to the hardware store, bought a compression fitting and repaired the line (which was already leaking). As you can tell, I hate to complain about the little things.

This time I smell fraud, and I will not tolerate it.

We filed a claim regarding our Refrigerator and they sent us a laundry repair man. He came removed the bottom panel and said dust caused the problem of the freezer portion of the refrigerator to go out. We thought that sounded strange but went on his advise and waited 24 hours to see if the freezer would work. Well it did not and had to call again this time he cam out and state it could be the compressor or a leak. Which it could not be a leak because there was not water. He did not leave any paper work and we found that strange but requested that we call Choice and get some one who knows about compressors. But when he reported to Choice he stated it was a leak. When we confronted Choice they refused to send anyone else out. The customer service person return out phone call 5 minutes before they closed and when challenging him he hung up on us. This is unbelievable I wish I had done my homework prior to selecting this company. There are thousand complaints on this company. I am contacting the Attorney General office and anyone reading this should do the same. Maybe they will investigate and do something about this.

BEWARE - This company is a SCAM! Take note of ALL the people that have complianed about this company. They have VERY LONG WAIT TIMES, AND THEIR POLICY IS TO DENY ALL CLAIMS Initially. Than they MAY say we will cover 50% after making you jump through hoops of getting all types of information. Also, they may only cover 50% if you really FIGHT for it and threaten them with informing BBB, Insurance Commisioner and ATTORNEY.

Also, THEY ARE NOT AUTHORIZED OR LICENSED to do business in California, and they still have been selling insurance in CA. CA residents see this site
http://www.insurance.ca.gov/0400-news/0100-press-releases/0080-2009/nr077-2009.cfm
and file a compliant with the CA insurance commissioner. They have already opened a case and have filed CRIMINAL charges against nationwide Home Warranty.

Everybody in ALL other states, beware and do your homework, THIS company is a SCAM and with CA filing criminal charges, other states will follow and soon you will see this company shut its doors and YOUR MONEY will be lost.

They are running a limited time only special $100 off! They must be starting to feel some pressure, and know their scam has just about run its course...if anyone knows of another way to protect other unsuspecting souls, let me know.

Don't be a victim!

September 2008 I purchased a home warranty from Choice home warranty and I had a package that allowed me and many home owners purchase and payoff in 3months for a year contract which was paid off Deember 18th, 2008.
The contract was supposed to be mailed to my home and they said they could not email their contract which I know would have sent a Red flagged if I was able to view before purchasing.
Till this day I have not viewed my contract which I regret buying before reading their contract.
The week of December 22nd my husband made a call in for service due to our water heater bursting which had inpacted a water fllod in our basement.
They sent a service contractor in day after and he indicated to them that we had a rust in our home wareanty which was due to the age of the water heater and knows we needed a new one.
They company told him and my husband they could not cover because the contract states they do not cover a Rust.
When I spoke to the manager on December 23-24th, they told me to read my contract that they do not cover rust that a rust indicate a non mentained water heater.
I called the contractor and spoke to the contractor who was surprsie at the action of the home warranty, he said he tried to explain to them that we had no actions that prevented the rust that the water heater was placed 1971 and that it is a common thing he had seen.
He said when he tried to explain to Hoem Warranty they told him it was between them and the customer.
Till this day they would not fix my water heater and have taken our money.
My husband then concluded we were at a loss to exit the contract even though we had paid for the service because he could not deal with a Scam.
Please do not buy from this company and check out their contract before purchasing, it is a lesson learned and will not happen again!